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Invisible Character

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AbxLxpAVAQtDoB...
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Post time 2018-10-28 13:52:24 | Show all posts |Read mode
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Edited by AbxLxpAVAQtDoBj4@facebook.com at 2018-10-28 13:54

I just start to play the game, and in less 24 hours my character just became invisible. I report the bug to the contact email and hace no answer, to the support page and they answer me 12 hours later "we are not in work hours please ve patient" i don't know what to sí. I can't move or do anything but attack the nearby enemies
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 AbxLxpAVAQtDoB... Last edit in 2018-10-28 13:52:24

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seren.
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Post time 2018-10-29 01:30:26 | Show all posts
Hello AbxLxpAVAQtDoBj4

Please clear cache then restart your phone.

You may also want to make sure that your internet connection is stable.

If you still face same issue then for once please reinstall the game.

Andoid -> Settings ->Storage & USB -> Internal Storage -> Apps -> find EOC icon in apps -> click on it and you will be given the option to clear cache.

IOS -> Setting -> Then select safari ->Clear history and website data

Thank you for playing and supporting us!

Best wishes,

Seren
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 seren. Last edit in 2018-10-29 01:30:26

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AbxLxpAVAQtDoB...
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 Author| Post time 2018-10-29 02:29:32 | Show all posts
I reinstall the game and they problem still persist. The bug happens when you put on the "stunning elegance" custome. This thing make your character crash or i don't know.
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 AbxLxpAVAQtDoB... Last edit in 2018-10-29 02:29:32

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scyth
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Post time 2018-10-29 19:17:15 | Show all posts
Dear AbxLxpAVAQtDoBj4

Thank you for contacting us.
We suggest you contact Customer support regarding this matter.

https://support.gtarcade.com/search?gid=332.

Should you not receive Feedback within 48-72 WORKING Hours after submitting your Ticket, Then please provide the following Information so we can follow up:

- IGN (Case Sensitive)
- Server Number (include your Region)
- Ticket Number
- Title of the Related Ticket
- Date when ticket was submitted.

Regards
EoC Mod Slayer
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 scyth Last edit in 2018-10-29 19:17:15

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