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Fertilizer lost in Halloween event

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andy suryanata...
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Post time 2018-10-31 15:58:47 | Show all posts |Read mode
Fertilizer lost in Halloween event Reply:18| View:740
Hello GM/admin ,I have problem with my Halloween event,have submitted ticket from Saturday but no reply yet.. please proceed this asap.. details can be seen below

- IGN : Wendelin
- Server Number:  [HKT-S280]
- Ticket Number : 7658656
- Title of the Related Ticket : 99 Fertilizer lost because inventory full
- Date when ticket was submitted. OCTOBER 27, 2018
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 andy suryanata... Last edit in 2018-10-31 15:58:47

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andy suryanata...
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 Author| Post time 2018-10-31 17:26:01 | Show all posts
The chronology is :
After top up 10k diamond,I claim the fertilizer and use it in bundle (99 fertilizer) but inventory full windows pop up then I use metallurgy to clear inventory but the fertilizer is gone and I didn't receive pumpkins and candies..

Within my ticket I include my purchase record since I realized this only after using the Fertilizer. So no screenshots can be provided..

Please kindly proceed this fast, this is just too disappointing since this happen slightly after top up..
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 andy suryanata... Last edit in 2018-10-31 17:26:01

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scyth
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Post time 2018-11-1 04:46:21 | Show all posts
Dear andy suryanata_9477,

Thank you for contacting us,

I have forwarded your case to my superiors for investigation, Once i get the response from them will get back to you, Meanwhile kindly please keep checking your side as well as support might have responded back to you regarding your issue,

Regards
EOC Mod Slayer
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 scyth Last edit in 2018-11-1 04:46:21

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andy suryanata...
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 Author| Post time 2018-11-1 08:45:03 | Show all posts
Hi admin,

Thanks but still no reply,and tomorrow is last day for Halloween, hopefully the reply not coming after Halloween..
If it is like that so why we should top up when we are not even getting answer for our problem ?
This is my first time meeting a developer that is late answering or acknowledge cases from player.. very disappointed at the moment, every event ask us to top up and I top up as required to join event, and this what I got ?

Thanks..
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 andy suryanata... Last edit in 2018-11-1 08:45:03

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destas152
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Post time 2018-11-1 19:43:35 | Show all posts
Hello, i am having same issue here. After i did 5000 diamonds top up, i used 99 fertilizers in one go and same thing happened to me. I wrote a ticket like 3 or 4 days ago and nobody replied yet. tomorrow is last day for the event.

- IGN : Rinxeris
- Server Number:  [CET-S258]
- Ticket Number : #7659012
- Title of the Related Ticket : Halloween event
- Date when ticket was submitted. OCTOBER 28, 2018
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 destas152 Last edit in 2018-11-1 19:43:35

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wendelin
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Post time 2018-11-1 19:46:31 | Show all posts
Do you know I try from Facebook no one answering me.. and from here only reply by admin once but ticket still no response..
Written need 2 working days,but now it's already more, seriously disappointed.. -_-
Wanna give up..
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  • When i noticed how many bugs there is and how "active" support is, i no longer spend money here because it is stupid. They don't fix bugs, only those that do issues to them to earn money, but i haven't seen them fixing bugs that happen to players. My ticket is over 1 or 2 weeks old and on forum i think i informed twice about it, they said they will inform those higher about it, still nothing.
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    2018-11-1 19:52  Reply

 wendelin Last edit in 2018-11-1 19:46:31

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scyth
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Post time 2018-11-2 03:26:56 | Show all posts
Dear destas152

I have forward your issue for investigation, as soon as i heard from them i will get back to you,
We appreciate your patience in the meantime and apologize for the inconvenience.

Best regards
EOC Mod Slayer
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 scyth Last edit in 2018-11-2 03:26:56

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wendelin
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Post time 2018-11-2 04:14:13 | Show all posts
Finally last day of haloween guess it will not comeback.. Haha.. Feels stupid..
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 wendelin Last edit in 2018-11-2 04:14:13

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Post time 2018-11-2 06:27:25 | Show all posts
Dear wendelin,

I know its frustrating but trust me i am doing my best that you players get the items before the event finish,

Regard
EOC Mod Slayer
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 scyth Last edit in 2018-11-2 06:27:25

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Post time 2018-11-2 11:43:53 | Show all posts
Ok thank you for your hard work..
Hopefully we can get it before events end..
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 wendelin Last edit in 2018-11-2 11:43:53

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