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Costume and Weapon upgrade bug

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AbxihX1iAzQiry...
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Post time 2018-11-1 02:18:55 | Show all posts |Read mode
Costume and Weapon upgrade bug Reply:3| View:447
Hi
I purchased an Athanasy Waltz costume and Night Cadenza Weapon, I also purchased all 50 fragments for either.
For some annoying reason, I can not augment them.
I have left multiple tickets with you guys and no one will answer them!!
Did I waste my money on a product that doesnt work???

Please fix this

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 AbxihX1iAzQiry... Last edit in 2018-11-1 02:18:55

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scyth
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Post time 2018-11-1 04:15:03 | Show all posts
Dear Player

Thank you for contacting us.
If 48-72 WORKING hours has been passed since you made the ticket to support then kindly please provide the following Information so we can follow up:

- IGN (Case Sensitive)
- Server Number (include your Region)
- Ticket Number
- Title of the Related Ticket
- Date when ticket was submitted.

If the 48-72 working hours has not passes then please wait till then.

Regards
EoC Mod Slayer
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  • Ticket number: #7660332
    Ticket title: Costume upgrade not working
    Ticket Date: 10/30/2018
    Server: HKT S354

    I dont know what an IGN is sorry
    My character user name is Kryolene
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    2018-11-3 04:40  Reply

 scyth Last edit in 2018-11-1 04:15:03

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kryolene
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Post time 2018-11-3 14:24:53 | Show all posts
I am considering requesting a refund. No one is helping me at all. I have 50 Athanasy Waltz fragments to upgrade my mage athanasy waltz outfit but Augmenting DOES NOT WORK. Same with the Night Cadenza weapon. The developers made a mistake,  they put the wrong fragments for mage there.
Please fix this issue!!! I paid for that suit!
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 kryolene Last edit in 2018-11-3 14:24:53

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scyth
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Post time 2018-11-4 03:53:19 | Show all posts
Dear kryolene,

I have forwarded your issue to our dev team and once i get the feedback from them i will get back to you,

Thank you for your patience and understanding.

Regard
EOC Mod Slayer
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 scyth Last edit in 2018-11-4 03:53:19

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