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Account dissappear

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abzueajwvmhsm0...
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Post time 2018-11-2 15:11:18 | Show all posts |Read mode
Account dissappear Reply:22| View:762
Hi,
Can someone help me retrieve my account, heres the scenario or what happen, when i uninstall and reinstall the game due to some (social/mail) bug. i an no longer access  my account.

IGN: Prokopyo
Class: Warrior
LVL: Sp.116
Server: HKT-S282 (Asia)
Bind: Google Account/ Facebook

i tried to log in my account in different mail and accounts but there is no sign of my Account.
i hope you guys can help me..
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 abzueajwvmhsm0... Last edit in 2018-11-2 15:11:18

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6shadow6
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Post time 2018-11-2 16:21:58 | Show all posts
try this way. uninstall again game clear all cache restart device, then install game again. and use google mail i think all should be fine. But if not you should send ticket to support.
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 6shadow6 Last edit in 2018-11-2 16:21:58

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scyth
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Post time 2018-11-3 04:19:42 | Show all posts
Dear Prokopyo,

Thank you for contacting us,

Kindly please click on the below link and follow the guide in order to retrieve back your account,

http://community.gtarcade.com/thread/1318260-1-1.html

Regard
EOC Mod Slayer
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 scyth Last edit in 2018-11-3 04:19:42

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abzueajwvmhsm0...
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 Author| Post time 2018-11-3 15:48:20 | Show all posts
Ive been doin that the whole time and its now working.. its been 2 days and no one on your behalf mod help me solve it .. i already submitted a ticket.. here my ticket no. For your reference #7665297
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  • scyth 

    Sr. Player Moderator

    Dear abzueajwvmhsm0t8,

    Thank you for contacting us,
    Kindly please provide us these details so we can follow up.

    - In Game Name (Case Sensitive)
    - Server Number (include your Region)
    - Title of the Related Ticket
    - Date when ticket was submitted.

    Regards
    EoC Mod Slayer
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    2018-11-4 04:40  Reply

 abzueajwvmhsm0... Last edit in 2018-11-3 15:48:20

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abzueajwvmhsm0...
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 Author| Post time 2018-11-3 15:59:43 | Show all posts
And one more thing why my gtarcade account registered to some unknown email like this when i registered mine to my real account gmhernandez28@gmail.com this (Abzueajwvmhsm0T8@facebook.com <--- i dont know thid email at all) i did bind also my fb to it..
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 abzueajwvmhsm0... Last edit in 2018-11-3 15:59:43

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 Author| Post time 2018-11-4 01:30:24 | Show all posts
Give us an update....
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 abzueajwvmhsm0... Last edit in 2018-11-4 01:30:24

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Post time 2018-11-4 04:42:17 | Show all posts
Dear abzueajwvmhsm0t8,

You can change your name back to whatever you want to choose, when some player register his account on forum, they get random name, but player can get into setting and can change there name whatever they want to use on forum.

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 scyth Last edit in 2018-11-4 04:42:17

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 Author| Post time 2018-11-4 08:39:27 | Show all posts
I dont mind the name.. i can change it anyway.. but the mere fact that the email registered? AbzueAjWvmhsm0T8@facebook.com instead of gmhernandez28@gmail.com.. how can you explain that?
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 abzueajwvmhsm0... Last edit in 2018-11-4 08:39:27

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abzueajwvmhsm0...
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 Author| Post time 2018-11-4 08:51:42 | Show all posts
And how am i supposed to change a password if i dont know this email? It registered to a random email why are guys dont get what i was trying to say?
You cant answer my main issue

Can you check also my ticket?

I sumbitted also in
account trace back .. <---do you guys read this report or what?
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 abzueajwvmhsm0... Last edit in 2018-11-4 08:51:42

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 Author| Post time 2018-11-4 09:15:04 | Show all posts
look at the picture
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 abzueajwvmhsm0... Last edit in 2018-11-4 09:15:04

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