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can't submit tickets

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nickyo8642
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Joined 2015-12-24
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Post time 2018-11-4 01:09:28 | Show all posts |Read mode
can't submit tickets Reply:1| View:297
I'm having an issue with the support system itself as well as payment.

Basically i'm trying to submit a ticket regarding the paid but not received topaz just as Freyafm (team leader) said that we should do, but when i try to submit the ticket i get the following error : Account doesn't exist

As far as I'm concerned I'm logged on my account on GTArcade application so how am I supposed to get this fixed to submit the ticket ?

Thanks,
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 nickyo8642 Last edit in 2018-11-4 01:09:28

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_luciana_
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Post time 2018-11-4 02:58:40 | Show all posts
Dear player,

Please check if you have selected correct account and server number and if your ticket is longer than 1000 letters. If it is above 1000 letters you will get that error.

Thank you for understanding,
Have a nice day,
LoA3 Jr.mod LuciAna
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  • thanks for your reply although,

    I confirm that it is the right server name and number, and the right character name. I am logged on and playing.
    I reduced the length of my text to 950 (space included) and still getting that error.

    Could there be something else ?       Thanks in advance.
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    2018-11-4 03:19  Reply
  • seems like I had to shrink it even more, under 800 worked. thanks for your help
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    2018-11-4 03:33  Reply

 _luciana_ Last edit in 2018-11-4 02:58:40

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