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11084378271127...
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Post time 2018-11-30 19:59:40 | Show all posts |Read mode
account banned Reply:3| View:592
Edited by 110843782711274572729@google.com at 2018-11-30 20:01

I need an axplanation from GM why this acc 20035780 (v9) and 35325780(v7) had been banned? they at server HKT 1697. please they all worked hard to gained vip without using illegal diamonds or etc... Please reply me A.S.A.P
Ashura
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 11084378271127... Last edit in 2018-11-30 19:59:40

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wulf88
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Post time 2018-12-2 00:59:23 | Show all posts
Dear player,

We are sorry to hear of the suspension of your account. We understand your dedication and passion to Legacy of Discord and it is very upsetting when an occurrence as such hampers your gameplay like that.

However, bear in mind that the in-game support team acts only when they have solid proof that there is suspicious behaviour on your account. This includes, but is not limited to, refunding, illegal recharge of diamonds, account sharing & selling and others, as mentioned in the Terms of Service.
https://www.gtarcade.com/en/terms

If you believe your account has been mistreated and falsely accused, please send a ticket from another account so that a second investigation can take place on your main account. You can send a ticket either from our website here: https://support.gtarcade.com/search/submit?gid=182 , or in-game by going to Settings and then tapping on Support. Please explain to them the situation, and provide them with the following information:

1. Character Name
2. Character ID
3. Server ID
4. Any links to screenshots that negate suspicious behaviour

After you send the ticket, a second investigation will take place on your account. Please wait patiently for the matter to be resolved. You will find the in-game support ticketing function through the instructions on the screenshot below.



Kind Regards,
Wulf
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 wulf88 Last edit in 2018-12-2 00:59:23

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nickname_73388688
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Post time 2019-3-23 11:59:35 | Show all posts
Edited by guest73388688 at 2019-3-23 12:05

yesterday you banned my account without any explanation, im not using illegal top up, im wasting my money to your liget top up, so unban my account,
I.G.-POPZEE
SERVER-HKT-S316



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 nickname_73388688 Last edit in 2019-3-23 11:59:35

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prophetcore
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Joined 2017-10-20
Last Visited 2020-01-21
Post time 2019-3-23 19:51:00 | Show all posts
Dear Guardian,

welcome to our forum.

Pleasw contact our customer support by creating a ticket on the link wulf mentioned above.

We as moderators have no insight in accounts and actions taking on it.

I kindly ask for your understanding.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-23 19:51:00

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