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cant log on to my account - lvl 82 v11

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alwilridge
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Post time 2018-12-2 21:08:03 | Show all posts |Read mode
cant log on to my account - lvl 82 v11 Reply:2| View:582
so i dont know whats going on everytime i try to log onto my main account it just sits on loading screen. if i try to log on any other character it works fine. how do i solve this problem
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 alwilridge Last edit in 2018-12-2 21:08:03

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alwilridge
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 Author| Post time 2018-12-3 04:34:34 | Show all posts
update: i tried logging in on another phone and it does the same thing. so something is wrong with that character file i guess. i would like if it doesnt take a month like last time to actually get some type of help with this.
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 alwilridge Last edit in 2018-12-3 04:34:34

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wulf88
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Post time 2018-12-5 22:10:17 | Show all posts
Dear alwilridge,

We are aware of the issue some players are experiencing by being stuck in the loading screen.
We have made sure to inform of the developers so they can fix it as soon as possible.

You will be required to send a ticket with your player information (character and server IDs), as well as device/model and OS information (Android/iOS version) and explain your problem thoroughly.

We hope the issue will be resolved soon.

Regards,
Wulf
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 wulf88 Last edit in 2018-12-5 22:10:17

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