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money is gone, but no diamonds

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yw.chester
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Joined 2018-12-7
Last Visited 2018-12-12
Post time 2018-12-12 15:11:14 | Show all posts |Read mode
money is gone, but no diamonds Reply:2| View:434
I purchased 50$ diamonds by using paypal, and purchased 20$ diamonds in-game(IOS), all of my money already gone, but I didn't get diamonds.
I sent tickets last week, but still nobody reply my tickets.

What should I do next?
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 yw.chester Last edit in 2018-12-12 15:11:14

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jeff goldman
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Post time 2018-12-12 21:05:33 | Show all posts
After informing support your next step is to use the refund system of both Apple and PayPal. You didn’t get the diamonds because the link between payment and the game glitched. When this happened to me I got the refund from Apple but I am no longer able to use the top up amount that glitched. It’s perm glitched for me.
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  • how did u get refund from apple?
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    2018-12-12 21:48  Reply
  • Go on to the App Store and then your profile and find the purchase and hit the problem button. Once there select I didn’t mean to buy this and it will trigger the refund process.
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    2018-12-14 02:30  Reply

 jeff goldman Last edit in 2018-12-12 21:05:33

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scyth
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Post time 2018-12-14 00:57:11 | Show all posts
Dear yw.chester

Kindly please provide the following Information so we can follow up:

- IGN (Case Sensitive)
- Server Number (include your Region)
- Ticket Number
- Title of the Related Ticket
- Date when ticket was submitted.

Regards
EoC Mod Slayer
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 scyth Last edit in 2018-12-14 00:57:11

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