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Group Load-in Issues

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calamity_appar...
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Joined 2018-10-25
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Post time 2018-12-22 05:37:27 | Show all posts |Read mode
Group Load-in Issues Reply:1| View:272
Dear Era of Celestials Support Staff,

After the conclusion of todays server maintenance (Dec. 21) there has been an ongoing issue on our server, EST-S504, which either: spontaniously drops people within a group during teleportation/phazing/zoning, will not move beyond the player ready screen, or will load a player into an incorrect location entierly.


Several of us have tried to self troubleshoot the issue by reinstalling the game, using the character stuck feature, appointing different group leaders and /or how we enter the events; however, the issue remains unresolved.


I do not know if this issue is being seen on other servers or not, but I hadn't seen anyone mention anything about it on Discord.


Any feedback or information would be appreciated.
Sincerely, Apparition (Kev)
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 calamity_appar... Last edit in 2018-12-22 05:37:27

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scyth
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Post time 2018-12-22 06:25:20 | Show all posts
Dear calamity_apparition,

Thank you for contacting us,
If you can provide me video of the mentioned issue, then i can check myself and forward it directly to our development team for further investigation.

Regards
EOC Mod Slayer
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  • I will do what I can to do as you've requested; though, it happens at random, and without any warning precursor, so I can not guarantee I will be able to capture a video of it in that moment. I will definitely let the other people experiencing this issue know to try and do the same.

    Thank you for the speedy response.
    Calamity_Apparition
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    2018-12-22 06:44  Reply

 scyth Last edit in 2018-12-22 06:25:20

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