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No response for more than 2 months

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vince888
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Post time 2018-12-28 11:48:02 | Show all posts |Read mode
No response for more than 2 months Reply:7| View:784
character id: 47911454, server: hkt-371, date created: 2018/10/27 12:32. ticket id: #7658526
submitted countless tickets and brainless support just pushed to apple.
ding dong after no response for weeks with ticket #7691145, #7676156, then finally #7699670 someone got it on 2018/12/19 and said some relevant department is looking at it. then i said i want to rc and join xmas event but totally no response till date.... finally after years, i should decide to quit this stupid game.
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 vince888 Last edit in 2018-12-28 11:48:02

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prophetcore
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Post time 2018-12-28 17:15:25 | Show all posts
Dear Vince888,

I am sorry that you are not satisfied with ticket support.

Can you please specify your issue, did you now get a response or did you not? Your description is a bit confusing.

If you not get any response (the relevant department is working on the issue count as a response) for more than 3 business days, we can forward your ticket as a delayed ticket.

I kindly ask you for more information so I can handle accordingly.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2018-12-28 17:15:25

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vince888
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 Author| Post time 2018-12-28 17:22:06 | Show all posts
no reply since 19 dec for last ticket。and no resolution for first ticket same issue since 27 Oct
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 vince888 Last edit in 2018-12-28 17:22:06

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prophetcore
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Post time 2018-12-28 23:35:32 | Show all posts
Dear Vince,

about not having a solution I cannot do very much, as it seem that they are working on it.

But if you give me ticket ID of the ticket from 19th I will forward it at a delayed ticket.

I kindly ask for your understanding.

Regards,

Prophetcore
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 prophetcore Last edit in 2018-12-28 23:35:32

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vince888
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 Author| Post time 2018-12-29 11:24:18 | Show all posts
#7699670 this is the ticket。i been shouting daily that i want to recharge for xmas event but already over n i miss the hydra n wrath。tbh,i have been super active in my server and teaching everyone。if i quit, you can forget about other vip recharging for this server too。
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 vince888 Last edit in 2018-12-29 11:24:18

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g:10369519825
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Post time 2018-12-29 16:25:35 | Show all posts
I can't get the game in 1 Week.I informed you, but you didn't answer me.stop being apathetic and find solutions to the problems
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 g:10369519825 Last edit in 2018-12-29 16:25:35

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wulf88
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Post time 2018-12-31 00:05:29 | Show all posts
Dear player,

Please explain thoroughly your issue so that we can help you.
There are many reasons why you cannot log in the game and we need more information, is it stuck in the loading screen, is the application crashing? We'd like to know.

Usually clearing the cache from the settings on Android or a simple reinstall (after clearing data) will solve your issue, but only do those steps after making sure that your account is bound to many methods of binding.

Regards,
Wulf
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 wulf88 Last edit in 2018-12-31 00:05:29

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g:10369519825
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Post time 2018-12-31 13:30:03 | Show all posts
yeah the loading screen and stays that way 100's. Please solve I can't get into the game in a short time 2 weeks
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 g:10369519825 Last edit in 2018-12-31 13:30:03

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