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Login Screen not showing up (needs to be fixed ASAP)

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alumina
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Post time 2018-12-30 03:55:15 | Show all posts |Read mode
Login Screen not showing up (needs to be fixed A Reply:19| View:837
Edited by alumina at 2018-12-30 03:56

so I installed this game in my tablet and the login screenis not showing up
here is a screenshot
android version is 4.1.2 (jellybean)


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 alumina Last edit in 2018-12-30 03:55:15

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6shadow6
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Post time 2018-12-30 04:14:56 | Show all posts
did you try clear cache and data? try this way and run again.
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 6shadow6 Last edit in 2018-12-30 04:14:56

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scyth
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Post time 2018-12-30 04:17:18 | Show all posts
Dear alumina,

Sorry for the inconvenience,
Can you please force close the game, then clear cache, restart the device and then check if game work fine.

Regards
EOC Mod Slayer
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 scyth Last edit in 2018-12-30 04:17:18

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alumina
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 Author| Post time 2018-12-30 15:51:53 | Show all posts
Edited by alumina at 2018-12-30 19:41

omg same instrutions, already have done all of them and even reinstalled it. The login screen still did not appear
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 alumina Last edit in 2018-12-30 15:51:53

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6shadow6
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Post time 2018-12-31 01:08:32 | Show all posts
-i look at screen what you put here, and i remember this happen when you have some problem with network. sometimes this happen even for me, then i just turn off emu or device and after this step all works ok.

(dear staff from forum disable this stupid 600 seconds )
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 6shadow6 Last edit in 2018-12-31 01:08:32

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alumina
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 Author| Post time 2018-12-31 03:38:00 | Show all posts
naaah no problems with network
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 alumina Last edit in 2018-12-31 03:38:00

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6shadow6
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Post time 2018-12-31 03:56:54 | Show all posts
if you use emulator sometimes this happen. but if you use mobile device like smartphone or tablet all should be ok.

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 6shadow6 Last edit in 2018-12-31 03:56:54

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laka khan
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Post time 2018-12-31 03:57:31 | Show all posts
Dear alumina,

Sorry for the inconvenience,
I have checked myself and it is working fine, you can check your internet connect as fellow 6shadow6 suggested you, sometime unstable internet cause this issue, if you think everything is fine then I would suggest you to contact customer support as they might be able to help you resolve the issue.

Regards
EOC Mod laka khan
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 laka khan Last edit in 2018-12-31 03:57:31

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 Author| Post time 2018-12-31 14:36:11 | Show all posts
Edited by alumina at 2018-12-31 15:52

I am so done with this game, so many bugs and now I'm gonna miss a lot of events because of slow support replies -_-
ofcourse it wprks fine for you since you don't have thjis version of android
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 alumina Last edit in 2018-12-31 14:36:11

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zett
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Post time 2019-1-1 05:33:51 | Show all posts
Hello alumina,

I am sorry to hear about your problem concerning the login screen on Android 4.1 version. After troubleshooting, I wanted to let you know that on an emulator on a PC running version Android 4.4, I was able to get the login screen.

As Laka Khan has suggested, you may want to report to customer service about your problem and see if they can help with your issue. You can do this here:

https://support.gtarcade.com/search?gid=332

I am sorry to hear about your problem, and I really do hope customer service can help.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-1 05:33:51

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