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Unable to collect Pythia in Exclusive event

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rick41
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Post time 2018-12-30 09:56:57 | Show all posts |Read mode
Unable to collect Pythia in Exclusive event Reply:9| View:589
Edited by rick41 at 2018-12-30 11:56

Username: Rick41
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Gamerocks.com
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Username: gamerocks_250874814


Hi i tried to collect the Pythia Sylph in Exclusive event but it does not recognize that i have recharged more than the requested amounth of 12999 today.
i recharged a total of 14000 today






Please Help?
my Paypall payment info;



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 rick41 Last edit in 2018-12-30 09:56:57

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elfmaiden
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Post time 2018-12-30 10:49:52 | Show all posts
can you SS the recharge proof? look at recharge history
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 elfmaiden Last edit in 2018-12-30 10:49:52

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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rick41
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 Author| Post time 2018-12-30 11:50:46 | Show all posts
Hi Elfmaiden, unfortunately does Gamerocks not provide a payment history, but here are my Paypall payment details:

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 rick41 Last edit in 2018-12-30 11:50:46

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thatseason
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Post time 2018-12-30 14:00:13 | Show all posts
Hello Rick41,

Did you try to check after refreshing the game and clear cache, etc? Is it possible to provide the screenshot of the transactions that contains more details? Also, did you obtain one of the three sylphs before you trying to get Pythia?
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 thatseason Last edit in 2018-12-30 14:00:13

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Please provide IGN, Server, Platform and any necessary screenshot(s) in your report. Issue regarding Recharge will require your transaction ID.
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rick41
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 Author| Post time 2018-12-30 20:54:38 | Show all posts
Hi Thatseason,

- Of course i can send screen shots of the actual money transfers with my billing adress, email adress and my phone nr printed on it, here in the open. but would you do such a thing? when all you guys need is the transaction number, the date  and the amounth so please let me know what other details you need?
- and Yes i re-logged and cleared cache that did not change any thing
_as you can see in picture 1, i did recharge a tottal of 14000 and got my reward in Hot events (to prove i recharged 14000 that day, Because if i didnt recharge 14000 i would not have gotten that reward wright ?)
- also i did not get any other sylph that day i can send you a screenshot of today to prove none of them are blocked.

the fact is recharging a total amount of 14000 on that day (yesterday) did not clear / set free the "recharge task"  to get the sylph. while all other tasks are cleared.

Please let me know what other paypall details you need beside , the transaction number, the date  and the amounth and the account it was send to?


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 rick41 Last edit in 2018-12-30 20:54:38

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corruptarmy
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Post time 2018-12-31 03:29:23 | Show all posts
I have made a report for your issue.
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 corruptarmy Last edit in 2018-12-31 03:29:23

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rick41
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 Author| Post time 2019-1-1 20:15:18 | Show all posts
Hello Coruptarmy,
first:  i want to wish every one at Support a wonderful and happy 2019.
Second: If you could alter that ticket in to set amount of 12999 was not set done until 20 K was recharged.
Because i was able to get the Sylph the next day but only after i recharged a total of 20.000 Diamonds on that day, in stead of the 12999 that are mentioned to get the Sylph.
I hope next time they can put the right amount on the Tab so people don't get confused when something does not work.
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 rick41 Last edit in 2019-1-1 20:15:18

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corruptarmy
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Post time 2019-1-1 20:38:41 | Show all posts
Thank you for the update. I will update the report.
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 corruptarmy Last edit in 2019-1-1 20:38:41

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rick41
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 Author| Post time 2019-1-3 11:09:21 | Show all posts
Hi Corruptarmy,
I think your Update came to late... i received a Pythia Sylph today in my mailbox...
I dont know what to do with two of them?
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 rick41 Last edit in 2019-1-3 11:09:21

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eternalnightma...
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Post time 2019-1-3 14:34:43 | Show all posts
Hello rick,
I have informed corruptarmy and he will get back to you soon.
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 eternalnightma... Last edit in 2019-1-3 14:34:43

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Weather forecast for tonight: Dark, with a chance of pain!
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