Missing Amulet

abymhpevc2-kiilh@facebook.com · Post time 2019-1-4 23:58:42

Edited by abymhpevc2-kiilh@facebook.com at 2019-1-5 00:57

My character name is lord franc, I am from BUS800 (originally), although now on ub95. My Nereida, (Dragon Ruler)'s Amulet has disappeared, along with all of her upgrades and inscriptions. Y'all need to FIX THIS and prevent reoccurrence. Before you ask, no, I do not have a screen shot. It is YOUR job to maintain a usable history, not us, those that pay to play your game! I look for resolution to this issue immediately. I will state that, should this not happen, I will no longer play this game, of which I have been a part of and paid money to, for over 5 years. I sincerely hope that it does not come to this.

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corruptarmy · Post time 2019-1-5 03:20:47

Hello, We are sorry for inconvenience you had faced due to this. There are some requirement information we required to made a report for your issue.
can you provide un-cropped screenshot from amulet inventory showing no amulet on Dragon Ruler. Also Please tell us the upgrade level of amulet and inscription level placed on Amulet so can make a report for your missing amulet.
Also Please confirm your platform of playing game (facebook, GTA, etc)

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abymhpevc2-kiilh@facebook.com · Post time 2019-1-5 09:46:22

here is screenshot

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elfmaiden · Post time 2019-1-5 09:51:55

replies in floor reply do not update the post...always use "reply post", would not have seen this had you not provided an SS.

Also, did you double check your other heroes? Sometimes they migrate to another one...even if it doesn't belong to that hero.

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abymhpevc2-kiilh@facebook.com · Post time 2019-1-6 02:26:07

yes, i checked others. it did not migrate.

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Ωsiris · Post time 2019-1-6 03:38:27

Thank you, it has been reported.

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abymhpevc2-kiilh@facebook.com · Post time 2019-1-7 01:43:34

Is there an expected resolution timeframe?

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corruptarmy · Post time 2019-1-7 02:58:18

Issue has been reported. It will take time to check the fix the issue. We can't suggest you expected time as it is depend on the work load on devs.

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abymhpevc2-kiilh@facebook.com · Post time 2019-1-9 00:03:31

BUMP

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Ωsiris · Post time 2019-1-9 01:11:54

It says you got everything. Please check your mail.

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Missing Amulet

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