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Missing Amulet

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abymhpevc2-kii...
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Post time 2019-1-4 23:58:42 | Show all posts |Read mode
Missing Amulet Reply:28| View:1439
Edited by abymhpevc2-kiilh@facebook.com at 2019-1-5 00:57

My character name is lord franc, I am from BUS800 (originally), although now on ub95. My Nereida, (Dragon Ruler)'s Amulet has disappeared, along with all of her upgrades and inscriptions. Y'all need to FIX THIS and prevent reoccurrence. Before you ask, no, I do not have a screen shot. It is YOUR job to maintain a usable history, not us, those that pay to play your game! I look for resolution to this issue immediately. I will state that, should this not happen, I will no longer play this game, of which I have been a part of and paid money to, for over 5 years. I sincerely hope that it does not come to this.
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 abymhpevc2-kii... Last edit in 2019-1-4 23:58:42

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corruptarmy
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Post time 2019-1-5 03:20:47 | Show all posts
Hello, We are sorry for inconvenience you had faced due to this. There are some requirement information we required to made a report for your issue.
can you provide un-cropped screenshot from amulet inventory showing no amulet on Dragon Ruler. Also Please tell us the upgrade level of amulet and inscription level placed on Amulet so can make a report for your missing amulet.
Also Please confirm your platform of playing game (facebook, GTA, etc)
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  • Advanced Amulet was upgraded to Celestial  95, Inscription level was 9. I play on facebook.

    I have no idea why this will not allow me to paste screenshot here.
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    2019-1-5 09:24  Reply

 corruptarmy Last edit in 2019-1-5 03:20:47

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abymhpevc2-kii...
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 Author| Post time 2019-1-5 09:46:22 | Show all posts
here is screenshot
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 abymhpevc2-kii... Last edit in 2019-1-5 09:46:22

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elfmaiden
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Post time 2019-1-5 09:51:55 | Show all posts
replies in floor reply do not update the post...always use "reply post", would not have seen this had you not provided an SS.

Also, did you double check your other heroes? Sometimes they migrate to another one...even if it doesn't belong to that hero.
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 elfmaiden Last edit in 2019-1-5 09:51:55

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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 Author| Post time 2019-1-6 02:26:07 | Show all posts
yes, i checked others. it did not migrate.
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 abymhpevc2-kii... Last edit in 2019-1-6 02:26:07

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Ωsiris
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Post time 2019-1-6 03:38:27 | Show all posts
Thank you, it has been reported.
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 Ωsiris Last edit in 2019-1-6 03:38:27

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 Author| Post time 2019-1-7 01:43:34 | Show all posts
Is there an expected resolution timeframe?
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 abymhpevc2-kii... Last edit in 2019-1-7 01:43:34

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corruptarmy
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Post time 2019-1-7 02:58:18 | Show all posts
Issue has been reported. It will take time to check the fix the issue. We can't suggest you expected time as it is depend on the work load on devs.
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 corruptarmy Last edit in 2019-1-7 02:58:18

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 Author| Post time 2019-1-9 00:03:31 | Show all posts
               BUMP
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 abymhpevc2-kii... Last edit in 2019-1-9 00:03:31

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Post time 2019-1-9 01:11:54 | Show all posts
It says you got everything. Please check your mail.
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 Ωsiris Last edit in 2019-1-9 01:11:54

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