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missing soul rapier

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lawan
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Post time 2019-1-11 01:55:00 | Show all posts |Read mode
missing soul rapier Reply:33| View:1165
Edited by lawan at 2019-1-11 02:06

I purchased a soul rapier during new year event knowing that I would be able to get a celestial blade during lucky tree.  I go to move hoarfrost blade in today and then upgrade to soul rapier and celestial blade and it appears that during new year event it gave me celestial blade instead of the soul rapier which now I have 2 celestial blades.  I need either the first celestial blade switched to the correct hero, or I need to have the 2nd removed and the 70k lucky tree points put back.  thanks  (preferrably the soul rapier since I paid for that one since it is hard to get otherwise)


Lawan (S3) Sylvia

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 lawan Last edit in 2019-1-11 01:55:00

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sun ce
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Post time 2019-1-12 04:02:01 | Show all posts
screen shot the shop where you bought it yesterday NOW

it should show available purchases 0/1 for Celestial Blade (If it shows 1/1 you can argue that case with the mods, but providing no screen shot = no ticket being filed, so make the effort and do one screen-shot then go from there)

its THAT simple!
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  • Since there is no event limit of course it is going to show 1/1 (daily limit not event limit) And they are just not wanting to do their job that they signed up for and are compensated for .
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    2019-1-12 06:15  Reply

 sun ce Last edit in 2019-1-12 04:02:01

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Ωsiris
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Post time 2019-1-11 02:41:57 | Show all posts
I see in your screenshot that you have 2 Celestial Blades, but there was no Celestial Blade in New Year Celebration event.
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 Ωsiris Last edit in 2019-1-11 02:41:57

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lawan
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 Author| Post time 2019-1-11 03:56:39 | Show all posts
That is correct I purchased a soul rapier in the new year celebration.  I purchased a celestial blade today thinking to upgrade my hoarfrost blade to soul rapier and then celestial blade.  I need the soul rapier purchased in the new year event you can have the devs check my purchase history
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 lawan Last edit in 2019-1-11 03:56:39

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execute
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Post time 2019-1-11 10:58:31 | Show all posts
Hi lawan!

Before a report can be made. I have a quick question related to your evolves. Do you happen to have any screenshots of you obtaining the evolves from either Lucky tree or any other events where you had obtained them?

If you do, then may you please upload it here so we can see? If you don't have one, then please let us know as well.

Hope to hear back from you, have a good day!

LoA1 Jr. Mod: Execute.
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 execute Last edit in 2019-1-11 10:58:31

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lawan
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 Author| Post time 2019-1-11 14:46:51 | Show all posts
No, do we have to screenshot every move that we make.  The developers can see purchases made through purchase history.  I didn't know that evolution would remove an upgrade either.  
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 lawan Last edit in 2019-1-11 14:46:51

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no one importa...
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Post time 2019-1-11 14:57:43 | Show all posts
We are required to ask for Screenshots of any/all issues. That is why we ask for the things we do. If you could provide screenshots showing that you have not purchased CB from Tree and Nav King that will be greatly appreciated. Thanks.
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 no one importa... Last edit in 2019-1-11 14:57:43

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lawan
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 Author| Post time 2019-1-12 01:38:25 | Show all posts
No one important please see the response to the mod above you which states that No I did not screen shot every move.  In the future I will remember to keep a running log of screen shots for every purchase and move that I make so that you mods are fully informed.  If you cannot take this to the appropriate parties please let me know by the end of business day today so that I can take necessary actions on my end.  If you cannot provide customer support then I will need to get in contact with my bank.  
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 lawan Last edit in 2019-1-12 01:38:25

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blumpkin the p...
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Post time 2019-1-12 02:00:03 | Show all posts
I will still need an SS from tree uncropped and timestamped showing your purchase of CB from there to make a report to have this issue looked into for you so once that is provided we can move on to having this checked.
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 blumpkin the p... Last edit in 2019-1-12 02:00:03

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lawan
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 Author| Post time 2019-1-12 02:06:44 | Show all posts
Again, I did not screen shot the action.  You have a screen shot from me having 2 celestial blades in my bag.  Now you tell me why I would purchase the celestial blade under tree and have obtained a celestial blade from the new year event when it wasn't in the new year event?  How is that one even possible?  

The devs can check the purchase history or are they now magically on holiday for the next month as a way to skim the money from players?  

Let me know so that I can make some necessary changes on my end if you are not able to have them check things out if you are not willing to comply along with filing the necessary complaints
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 lawan Last edit in 2019-1-12 02:06:44

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blumpkin the p...
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Post time 2019-1-12 02:48:33 | Show all posts
For one the tree is still going on so before I or any Mod can assist you you will need to SS the tree showing you purchased CB there if you do not want to that is your choice and we will not be able to assist you with this issue because we are being asked for it.
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 blumpkin the p... Last edit in 2019-1-12 02:48:33

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