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Loosing BR

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malacus
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Post time 2019-1-19 00:51:38 | Show all posts
Hallo laka khan,

ich weiß ihr gebt hier euer Bestes und dafür Dankeschön...

Aber was den Support angeht ist es eine Katastrophe!
Morgen ist es dann 14 Tage her, das ich auf eine Antwort auf mein Ticket warte.
Wie lang soll das denn noch dauern?
Ist es zuviel verlangt das man wenigstens eine Antwort vom Support mit einer Verzögerung bekommt?

Bin ganz ehrlich, auf unserem Server hören immer mehr Spieler auf...
Das sollte dem Entwickler nicht egal sein!
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 malacus Last edit in 2019-1-19 00:51:38

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zett
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Post time 2019-1-19 06:06:29 | Show all posts
Hello malacus,

Thanks for the feedback. We try our best to provide the best support to our players the best that we can. Unfortunately, as moderators, the only thing we are able to do is submitting your ticket to our superiors for follow-up. I apologize that you have not yet gotten a response, but we will continue trying our best to get a response for you.

Thank you for being an active player and playing our game.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-19 06:06:29

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6shadow6
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Post time 2019-1-19 23:13:11 | Show all posts
Edited by 6shadow6 at 2019-1-19 15:15

to day gone 120K BR from my character how this game works. W_T_F_!_!_!
i don't get it many players report this issue with loosing br witout any change from our side.

to day i go to some instance and i loosing fist time 100K then after 1h i go to another one instance and i loos 20k BR
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 6shadow6 Last edit in 2019-1-19 23:13:11

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laka khan
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Post time 2019-1-20 03:51:29 | Show all posts
Dear 6shadow6,

Sorry for the inconvenience it has caused you,
In this issue we can not help players, Player had to contact support and explain them the issue they face.
We are very sorry, we will forward the issue to our development team, but player had to make ticket to support as well.

Regards
EOC Mod Laka khan
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 laka khan Last edit in 2019-1-20 03:51:29

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6shadow6
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Post time 2019-1-20 14:36:54 | Show all posts
i just back from work i open game and i see i loosing 68K br what is wrong ?
yea i send ticket and nothing no respond at the moment. lets wait 2 days.
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 6shadow6 Last edit in 2019-1-20 14:36:54

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laka khan
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Post time 2019-1-21 01:30:56 | Show all posts
Dear 6shadow6,

Thank you for contacting us,
We are extremely sorry but we moderators can not help you in this regard. Only customer support can help you.
If by chance customer support did not reply back in 2 WORKING DAYS, then you can provide us the details and we will forward your ticket for follow up.

Regards
EOC Mod Laka khan
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 laka khan Last edit in 2019-1-21 01:30:56

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malacus
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Post time 2019-1-22 01:29:00 | Show all posts
Edited by malacus at 2019-1-22 01:31

Hallo zett,

danke für deine Antwort.
Natürlich gebt Ihr hier euer bestmögliches und das ist auch TOP!
Hoffe Ihr versteht auch meinen Ärger, denn nun ist es 16 Tage her das ich auf eine Antwort auf mein Ticket warte... Ticket #7712480
Das ist einfach viel zu lange!

Weiß auch nicht mehr was ich machen soll, denn auch Ihr bekommt kein Feedback...
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 malacus Last edit in 2019-1-22 01:29:00

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zett
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Post time 2019-1-22 04:36:53 | Show all posts
Hello malacus,

Thanks for following up with us. I checked on your ticket #7712480 and at the moment, there is no new information from the support team. I will keep checking to see if any new update comes but please do not hesitate to reach out to us anytime.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-22 04:36:53

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malacus
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Post time 2019-1-24 17:42:56 | Show all posts
Hallo zett,

19 Tage und keinerlei Antwort...
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 malacus Last edit in 2019-1-24 17:42:56

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zett
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Post time 2019-1-24 22:45:39 | Show all posts
Hello malacus,

I am sorry that you have not gotten a response yet. I will escalate this problem to my superiors and see if they are able to escalate it further. Unfortunately, as moderators, we are unable to assist with Customer Support tickets aside from escalating to our superiors. Please reply back to Customer Support on your ticket and see if you can engage someone to respond to you.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-24 22:45:39

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