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Showdown Of The Best Medal BUG

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b0nbyr0n1209
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Post time 2019-1-13 22:43:50 | Show all posts |Read mode
Showdown Of The Best Medal BUG Reply:3| View:588
Server Asia HKT 227IGN> ch3f•Byr0n

Good Day MOD,

I just want to know what happened to the MEDAL reward on the showdown after claiming the season reward my vanquisher medal is gone.

I was rank 4 on that season but received no medal only soul Stone what is going lots of bugs please FIX this..

Here are some photos I was talking about the BUG again.

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 b0nbyr0n1209 Last edit in 2019-1-13 22:43:50

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zett
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Post time 2019-1-14 02:02:45 | Show all posts
Dear b0nbyr0n1209,

Thanks for reaching out to us.

I am sorry to hear that you did not get the medal in the Showdown Event. Please know that our Development Team is aware of this issue and is working to fix it.

I apologize for the inconvenience this has caused.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-14 02:02:45

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AbzklCAs0CZXo5...
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Post time 2019-1-18 21:35:00 | Show all posts
yeah this still isnt working and its been over a month, meanwhile i see some players with it working.  EST-56 its not working there.
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 AbzklCAs0CZXo5... Last edit in 2019-1-18 21:35:00

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zett
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Post time 2019-1-18 23:22:55 | Show all posts
Dear AbzklCAs0CZXo5FA,

Thanks for reaching out to us. We understand that the Showdown medal works for some players and not for other players. It causes a disadvantage to those who do not have a medal, especially in PvP instances. I checked again and it looks like our development team is still working on a fix for this problem.

I am truly sorry about the experience you are having in this game, and I hope for a speedy resolution.

I want to personally thank you for supporting us and playing our game. We aim to provide a great gaming experience and our development team works hard in fixing bugs and continuing to provide great events.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-18 23:22:55

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