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retrieve eoc account bound to fb....

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exgelodelo
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Joined 2019-1-14
Last Visited 2019-04-20
Post time 2019-1-14 07:29:46 | Show all posts |Read mode
retrieve eoc account bound to fb.... Reply:1| View:216
good day may fb account is hacked and change pass it
and there's any way that i can retrieve my eoc game account?
by the way it is fb bound character

HKT-S161
AinzGhoul

hope you help me thank you
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 exgelodelo Last edit in 2019-1-14 07:29:46

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zett
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Joined 2018-12-13
Last Visited 2019-06-02
Post time 2019-1-14 21:14:33 | Show all posts
Hello exgelodelo,

Thanks for reaching out to us. I am sorry to hear about what happened to your Facebook account. Unfortunately, we as moderators are unable to retrieve your account, for this type of request and problem, you will need to reach out to my Customer Support team. You can submit a ticket here:
https://support.gtarcade.com/search?gid=332

Please provide them the following information in the ticket:
(1) A brief description of your issue (please make sure you state if you are guest account player/if you linked your game progress/Have you delete the game?);
(2) Lost account In-Game Nickname;
(3) Lost account server number and server area;
(4) Lost account character level;
(5) Lost account VIP level;
(6) Lost account Diamond amount;
(7) Lost account Rubies amount;
(8) Lost account Class (Mage, Archer, Warrior);
(9) An email address that has not been registered to any GTArcade games before (If we find your lost account and verify your authenticity, it will be moved to this account).

Do not provide any account details in this thread as it might put your account and personal data at risk.

I hope this helps and wish the best in recovering your account!

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-14 21:14:33

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