My Wife is locked out of her account

kissesandkerosene · Post time 2019-1-15 05:56:19

Edited by kissesandkerosene at 2019-1-15 05:57

#7718693 - My Wife is locked out of her account
I submitted a support ticket, but i am trying to help her get back in before tycoon ends...if someone could please help

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execute · Post time 2019-1-15 07:51:20

Hello kissesandkeros!

I recommend using the support forum instead of the support ticket system. The ticket system hasn't been functioning for a long time which can result in tickets going unanswered. The support forums can provide much faster service to you.

I find it unfortunate that your wife is locked out of her account. We'll do our best to get it back for her.

Before we can continue assisting you and your wife. We do need to know her account/character information, such as the following.

InGame Name:
Server:
Platform, ex: GTarcade, Facebook, Gamerocks.
Any information that helps prove your wife is the owner of the account.

I do have one question for you two. Have you both tried using the account recovery/forgot password system in an attempt to recover the account? If not, here is the link to the password recovery page where you can recover the account.

https://profile.gtarcade.com/password/retrieve

Hope to hear back from you soon. If you have any more feedback you wish to provide. Please post them and we'll be more than happy to assist.

Hope you have a pleasant day!

LoA1 Jr. Mod: Execute

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execute · Post time 2019-1-15 09:02:50

Hello again kissesandkeros.

In response to your question, I strongly recommend using an email you're most active with to avoid having them recovery emails deactivated/deleted, mainly to avoid issues like this. The earlier you do it, the better.

Now, with your wife's account. The only thing that I do need to know, is the platform where she plays the game. Would be something like GTarcade, Facebook or something else? Please note that a browser or client is not a proper platform we're asking.

Would you also happen to have any transaction ID(s) that belong/linked to your wife's account? If you don't wish to say it in the thread, you may PM it to me if you feel it's too private.

Thank you for your quick reply. Please remember not to use quick reply since we won't get notified when you message.

Hope you hear from you again soon!

LoA1 Jr. Mod: Execute

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kissesandkerosene · Post time 2019-1-15 09:14:49

Edited by kissesandkerosene at 2019-1-15 13:48

she uses gtarcade website to play the game. and i am not sure what a transaction ID is? we made a new email just now through the mail system that i use mail.com which does not have the...If the account goes inactive crap tied into it. It is reliable and i use it all the time. her new email address is ...Her old one was with rocketmail. Her game name is Booyahh and we are from the server Ironfortress (1377) which recently got a merge and is now called ua294.

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bubonicreaper · Post time 2019-1-15 09:19:16

transaction id would be the receipt for recharging and such

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execute · Post time 2019-1-15 10:30:12

Edited by execute at 2019-1-15 12:30

Hellos

Thank you for describing what a transaction ID is @bubonicreaper.

@kissesandkeros. No worries about that, The email you mentioned that you wanted the recovery email sent to,. Would this happen to be the email she uses to log into the game? Would the other provided email happen to be the recovery email that was linked to it or was it something else?

Once that's been answered, I can then make a report for the issue.

Sorry if it sounds a bit confusing. Kind of difficult wording that out. Hope it makes sense to you.

Thank you for the update.

LoA1 Jr. Mod: Execute

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kissesandkerosene · Post time 2019-1-15 11:12:04

Edited by kissesandkerosene at 2019-1-15 13:48

is her email address. The one we are locked out of
is MINE for my account (seperate character from hers)

is where we would like for you to send her recovery password link if possible..she is going to make that her new email address for the account because we are locked out of s email account with rocketmail.

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bubonicreaper · Post time 2019-1-15 11:38:25

Edited by dragonlady at 2019-1-15 15:08

from what i have read her game is linked to email the new email they made is another email
(edited by dragonlady to keep info private

)

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execute · Post time 2019-1-15 12:02:15

Hi @kissesandkeros

I Have made a report for the account to be looked at, please keep in mind that it may take a while for the devs to investigate the report since it involves an account.

Please keep an eye on the thread for any updates from us. If you receive any emails regarding the account, please let us know.

@bubonicreaper
That's true. The reason why I asked is to see if the email that's used to log into the game is the same email as the recovery email. Or if they use 2 different emails for the account. One for logging in and a different one for the recovery.

Thank you both for your feedback.

I appreciate it.

Hope you both have a pleasant day.

LoA1 Jr. Mod: Execute

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kissesandkerosene · Post time 2019-1-15 13:03:10

My wife says if it helps prove its hers you can also look at her account and see shes plays on 3 servers, goblinadventure, cornstalk, and ironfortress. We only play on the one server now (Ironfortress) .....You guys should really really really consider fixing the support ticket system or private messaging. lol My wife is freaking out that we have our email addresses just posted here in public for anyone and everyone to see

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