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Wedding ring not working

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jeffrey hsie
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Post time 2019-1-17 01:10:14 | Show all posts |Read mode
Wedding ring not working Reply:10| View:767
Hi,

I have purchased a wedding ring from the store then tried to propose to another player at the cupid.   Cupid doesnt seem to accept pre purchased wedding ring and asks me to buy another one.   I have opened up a support ticket and did not get any responses, Can you please help?

Server - EST-330
name - 法克油
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 jeffrey hsie Last edit in 2019-1-17 01:10:14

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onyxsablet
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Post time 2019-1-17 02:05:34 | Show all posts
You are not supposed to buy them directly, unless you are replacing a lost ring or upgrading to a higher ring, I suppose.  You are NOT permitted to use one unless you are married in-game.

You buy the proposal item and do the proposal ... during the wedding you end up getting the ring and the costumes to use, and your ring slot is enabled, and the wedding ring you receive at that time is also enabled to be worn.

Now ... a WARNING from the devs in-game that directly purchasing a ring does not enable it to be used would be appreciated ... I spent 99 rubies, myself, buying a ring and could never use it.
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 onyxsablet Last edit in 2019-1-17 02:05:34

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laka khan
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Post time 2019-1-17 03:12:19 | Show all posts
Dear jeffrey hsie,

Thank you for contacting us,
What you have to buy is proposal item from the shop, proposal item give the ring and title at the end of wedding, There is nothing can be done now, you have to buy 1 proposal item from these mentioned name items, Unforgettable Wish, Until Death, Lifelong Feeling, Love After Rebirth.
Once the wedding will be over you will get Ring, Married costume, Married Title, depending on the ring you select.

Regards
EOC Mod Laka khan
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 laka khan Last edit in 2019-1-17 03:12:19

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jeffrey hsie
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 Author| Post time 2019-1-17 04:04:06 | Show all posts
Hi, The ring i have bought is Love After Birth (4888 diamond).  The problem is that cupid doesn't seem to accept it.  


I hope you are not suggesting i need to buy another 4888 diamond ring?
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 jeffrey hsie Last edit in 2019-1-17 04:04:06

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zett
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Post time 2019-1-17 04:36:21 | Show all posts
Hello jeffrey hsie,

The 4888 Diamond Ring is for proposing to an Elysian (NPC), not a Player. If you want to propose to a player, you would want to have bought the Lifelong Feelings 4433 Diamond Ring.

The Love after Rebirth ring states the following: "Proposal token. Can be used to propose to an Elysian (1-person marriage)."
The Lifelong Feelings states the following: "Proposal token. Can be used to propose to a friend."

I hope this helps in explaining why you are unable to propose to your friend.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-17 04:36:21

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jeffrey hsie
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 Author| Post time 2019-1-17 04:41:50 | Show all posts
Is there anything u can do to change the ring?
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 jeffrey hsie Last edit in 2019-1-17 04:41:50

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zett
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Post time 2019-1-17 04:46:32 | Show all posts
Hello jeffrey hsie,

Unfortunately, as moderators, we are unable to assist with exchanging equipment. However, you may be able to reach out to our Customer Support team and explain the situation to them and see what they can do for you.

You can reach out to them here: http://support.gtarcade.com/search?gid=332

Please provide Character Name, Server Number, and a brief description of the problem.

I am sorry that the wrong ring was purchased. I hope you are able to come to a resolution with our support team.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-17 04:46:32

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jeffrey hsie
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 Author| Post time 2019-1-17 04:52:52 | Show all posts
those ticket doesnt get processed.. I have two outstanding tickets.  one from Oct 2018 and the wedding ticket was created on sat
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 jeffrey hsie Last edit in 2019-1-17 04:52:52

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zett
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Post time 2019-1-17 04:57:19 | Show all posts
Hello jeffrey hsie,

Thanks for providing this information to me.  Could I get the following information about your tickets?

Ticket numbers:
Date/Time ticket submitted:

Thank you for providing this information.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-17 04:57:19

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 Author| Post time 2019-1-17 05:28:47 | Show all posts
ticket #7717928
2019/1/13 14:11:21
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 jeffrey hsie Last edit in 2019-1-17 05:28:47

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