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Руслан Савицки...
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Post time 2019-1-18 07:43:10 | Show all posts |Read mode
Delayed ticket Reply:26| View:889
  • Your Character ID; (name?) - 9452
  • Your Server; EU-1637
  • The ticket reference number; #7718178
  • the Date the ticket was submitted. - 2019/1/14 10:13:20
  • Hi! At 2019/1/12 07:02:12 I create 1st ticket. Untill this moment my problem not solved.

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 Руслан Савицки... Last edit in 2019-1-18 07:43:10

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prophetcore
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Post time 2019-1-18 18:51:16 | Show all posts
Dear Guardian,

welcome to our forum.

Can you please confirm that you did not receive any response to your ticket?

Please notice that an unresolved issue is no delayed ticket, only tickets without any response are delayed tickets.

Thank you for your help.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-1-18 18:51:16

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 Author| Post time 2019-1-18 20:03:07 | Show all posts
Last reply from agent was 2019/1/14 11:57:27, 4 days ago. What should I do now?
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 Руслан Савицки... Last edit in 2019-1-18 20:03:07

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prophetcore
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Post time 2019-1-18 20:14:44 | Show all posts
Dear Guardian,

this is depending on the reply of the agent.

Can you tell me what problem you have and what feedback you got? Then I can try to give you an advice what to do next.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-1-18 20:14:44

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 Author| Post time 2019-1-18 20:20:40 | Show all posts
I was needed reinstall the game, because old version not work correctly. I played as a guest, make 4 recharges and ask techsupport to bind my character to gtarcade profile.
At 2019/1/12 07:02:12 I create 1st ticket. All these days, agents asked the same questions again and again. I have sent screenshots from my bank-client app, confirming recharges, but agents have not responded.
What should I do? I can not acess my character.
My tickets:
#7716723 - guest link to GTArcade account
#7717617 - Guest account bind to Gtarcade
#7718178 - guest link to GTArcade account
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 Руслан Савицки... Last edit in 2019-1-18 20:20:40

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prophetcore
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Post time 2019-1-19 00:11:39 | Show all posts
Dear Guardian,

in this thread http://community.gtarcade.com/thread/1291956-1-1.html

You should find the whole information you need at Q5.

If the support ask for additional information, you should show istore payment or google play payment and not of your bank because bank can be every game and must not be for lod recharge.

I hope that will help you.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-1-19 00:11:39

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 Author| Post time 2019-1-19 00:23:25 | Show all posts
I does not have google play payment. My recharges was in old version of game, and I pay with my credit card. You can check sum, date and time of payments, it's the same, when I make recharge..
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 Руслан Савицки... Last edit in 2019-1-19 00:23:25

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vita96
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Post time 2019-1-19 00:37:01 | Show all posts
Hi there,

May I ask through what platform did you do your recharges? Google play, appstore or amazon?

Regards,
Vita
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 vita96 Last edit in 2019-1-19 00:37:01

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 Author| Post time 2019-1-19 03:20:29 | Show all posts
Look at screenshots. It's steps I do for recharge



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 Руслан Савицки... Last edit in 2019-1-19 03:20:29

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vita96
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Post time 2019-1-19 04:27:41 | Show all posts
Hello,

I'm sorry for the inconvenience but could you send screenshot of the last message told by our agent?
Once I have this information, I will check your ticket with our support team. Thank you for being patient.

Best Regards,
Vita
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 vita96 Last edit in 2019-1-19 04:27:41

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