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Valley daily task bug

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lethere
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Post time 2019-1-23 20:16:39 | Show all posts |Read mode
Valley daily task bug Reply:7| View:645
There is a bug occurring in the Valley of the Immortals where in the Daily Rewards section, we are unable to claim the 900 Server Kill prize. The moment the server-Kill count moves past 900, the counter resets itself and says “insufficient” when trying to claim.  In my screenshot, you can clearly see that I collected the reward for the previous levels already, even though the counter now shows the conditions are not met.

This roll-over/reset counter issue has occurred every day in this event so far. It would be great if we could be sent the correct reward and this bug fixed. It is unfair for every single player to be disadvantaged each day.

Also, your in-game Support portal seems to be broken. It will not allow me to select any category to process a ticket.

Character ID# 29680296, HKT-115, s251.
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 lethere Last edit in 2019-1-23 20:16:39

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prophetcore
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Post time 2019-1-24 00:28:55 | Show all posts
Dear lethere,

thank you for your report.

Can you please ask other players on your server if they experience the same problem or if you are the only one who it is broken.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-1-24 00:28:55

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lethere
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 Author| Post time 2019-1-24 08:21:58 | Show all posts
Hi Prophetcore,

Thank you for your reply. I just spoke with a couple of my guildmates who also take part in Valley to get the pet and badges, and they say that they have been able to collect the reward.

It would appear then, that the bug is somehow with my character.

I sincerely hope you can help me out with this. I’ve missed it each day, and am concerned about missing it for the rest of the event.

I look forward to your feedback and assistance!
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 lethere Last edit in 2019-1-24 08:21:58

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weisgood999
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Post time 2019-1-24 11:23:15 | Show all posts
It is bug that affecting everyone.
All my IDs  experienced same thing.
It is those numbers kept climbing up then get reset.
So if it is not unlocked, just get out to the main page then back onto the claim  section again and it might be different.
But the 900 kill reward seemed like the hard one to unlock, I suspect the bug will sum up total kill within time frame before it gets reset. So your best chance to get it is when it is peak hour.
But who care, this is one of the least harmful bug out there as long as you claim 80-90% of server rewards
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  • Well, then, here is evidence that other characters are experiencing the same bug. Just because a few of my Guildmates weren’t effected now seems like it is actually not just my character,

    You may not personally consider the bug “harmful”, but it is still a bug, and still effecting the effort/rewards aspect of the game. Every single day’s rewards adds up.
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    2019-1-24 15:57  Reply

 weisgood999 Last edit in 2019-1-24 11:23:15

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 Author| Post time 2019-1-25 09:23:41 | Show all posts
Prophetcore, is there any update?
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 lethere Last edit in 2019-1-25 09:23:41

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 Author| Post time 2019-1-25 22:27:22 | Show all posts
Edited by lethere at 2019-1-25 22:28

This error is still present, on every day of the event. Which now ends in a matter of hours.

This is a large amount of resources to be missed out on due to an error out of my control.

Will these missing rewards be replaced?

If the week’s worth of that level of reward cannot/will not be replaced, what sort of compensation will be offered for the loss?

Prophetcore, can you please advise me as to the status of this issue?  Either by reply here or mail through the board here,  please, it would be greatly appreciated.

Character ID# 29680296, Vip-15
HKT-115
s-251
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 lethere Last edit in 2019-1-25 22:27:22

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weisgood999
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Post time 2019-1-25 23:37:20 | Show all posts
mod please award him a silver fang frag to keep him happy.
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 weisgood999 Last edit in 2019-1-25 23:37:20

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wulf88
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Post time 2019-1-27 18:11:21 | Show all posts
Good day lethere,

All bugs are important to us, we do not consider them harmless and we do our job properly and report them on the spot if we find any.
Rewards should not be missed in any case due to glitches like that, so I also informed the developers about it.
I ask for your patience until the issue's resolution.

Regards,
Wulf
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 wulf88 Last edit in 2019-1-27 18:11:21

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