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Diamond bug

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abytlz5wapbuhd...
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Post time 2019-1-29 08:50:52 | Show all posts |Read mode
Diamond bug Reply:2| View:363
Hello.
The problem was when diamonds weren't counted. Imade 3 purchases, of which I received only the lastfor the sum of 1.09 eur The two concerned were notreceived, the money was removed from the bankaccount, and here in apple's history you can seewhen the purchase was, but I didn't get diamonds inthe game, or for the sum of 16,99 eur and 10,99 eur
Nick Chevij
server cet s 197

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 abytlz5wapbuhd... Last edit in 2019-1-29 08:50:52

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onyxsablet
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Post time 2019-1-29 08:58:45 | Show all posts
That would be because those are currently "pending" transactions .... your bank may have put a monetary hold on it, or the transactions may simply not be getting processed promptly.  You will have to put a ticket in on this issue to get it sorted out ...  It would seem that you ALSO did not actually get the 100 diamond transaction either, as it is also listed as "pending" ...
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 onyxsablet Last edit in 2019-1-29 08:58:45

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zett
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Post time 2019-1-29 09:03:42 | Show all posts
Dear player,

Thanks for reaching out to us. I apologize to hear about your problem concerning your recharge.

When it comes to real money, moderators, unfortunately, cannot help you. Thus, all inquiries/issues require a support ticket, which you can create here:

https://goo.gl/tn4kRq

When creating the ticket, please include your
- Character name (case sensitive)
- Server number
- Screenshots (if possible)
- Date and time of Recharge;
- Error message/Error description;
- Recharged amount;
- GPA-number.

Our support team aims to respond to all tickets within 2 business days. I hope your issue will be resolved soon!

We apologize for the inconvenience.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-1-29 09:03:42

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