North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
View: 349| Reply: 3

Please, respond.

[Copy link]

1

Threads

2

Posts

0

Credits

User

Rank: 1

Credits
0
calhor
User
Posts:2
Joined 2019-1-22
Last Visited 2019-02-01
Post time 2019-1-30 07:47:30 | Show all posts |Read mode
Please, respond. Reply:3| View:349
Edited by calhor@gmail.com at 2019-1-30 07:49

PLEASE NOTE: The issue is not with any agent in particular, my overall experience with your support system has been beyond disappointing.
I gave your "support system" a chance. Two of them in fact. The response took over 3 business days (although I ticked the option of receiving an expedited review, the ticket itself said that it would take 2 days) and was an unhelpful, generic copy-paste template.  I responded providing additional information, a screenshot and letting the person know that the suggestion they provided did not help, as I had already tried it.

Over 3 business days have passed since then and I have not received another response. I have another open ticket where the situation is the same.

I've never come across a support system this abhorrent in my life, and I live in a country where administrative clerks take minutes to write out my name on a keyboard, because they've barely been trained to use a computer older than myself.

I won't even go into the amount of additional bug reports I have piling up for the game, because submitting them through your disgusting support system has the appeal of putting a rusty nail through my eye.


NB!: I tried posting this through the "Report" option available in one of the tickets, which, to no surprise, did not work. Clicking the "Submit" button had an identical (and, unfortunately, at this point expected) effect as would have screaming the above into the void of space.

Please, let me know if there are actual human people operating anything in this farse of a company and, in the unlikely event that that is the case, how I may contact one of them to air my grievances.

Regards,
A faceless user, a.k.a never has the abbreviation VIP had any less meaning.


Translate

 calhor Last edit in 2019-1-30 07:47:30

 Support

Report
Default Signature
Reply

Use magic Report

34

Threads

1223

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
zett
Jr. Player Moderator
Posts:1223
Joined 2018-12-13
Last Visited 2019-06-02
Post time 2019-1-30 10:37:47 | Show all posts
Hello calhor,

Thanks for reaching out to us. I am sorry to hear about the experience you are getting with Customer Support and the lack of responses thereof. I can definitely escalate your tickets to my superiors so they can then escalate the ticket to the Customer Support team.

I would need the following:

Character Name:
Server Number:
Ticket #(s):
Date/Time ticket(s) were submitted:

Unfortunately, as moderators, we are unable to assist further on your issue but we can definitely try to assist in getting your tickets to our superiors for review.

Respectfully,
EOC Mod Zett
Translate
Floor reply (0)

 zett Last edit in 2019-1-30 10:37:47

 Support

Report
Reply Support Not support

Use magic Report

1

Threads

2

Posts

0

Credits

User

Rank: 1

Credits
0
calhor
User
Posts:2
Joined 2019-1-22
Last Visited 2019-02-01
 Author| Post time 2019-1-30 14:41:34 | Show all posts
Character Name: Devolei
Server Number: CET-S580
Ticket #(s): #7723395; #7720066
Date/Time ticket(s) were submitted: 2019/1/23 11:32:22; 2019/1/17 13:04:30
Translate
Floor reply (0)

 calhor Last edit in 2019-1-30 14:41:34

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

0

Threads

1063

Posts

0

Credits

玩家版主

Rank: 7Rank: 7Rank: 7

Credits
0
laka khan
Jr. Player Moderator
Posts:1063
Joined 2018-8-20
Last Visited 2020-10-21
Post time 2019-1-31 03:07:48 | Show all posts
Dear calhor,

Sorry for the inconvenience it has caused you,
We have forwarded your tickets for follow up, Once we get the feedback, we will get in touch with you, Meanwhile please keep checking the status of your tickets,

Thank you for your understanding and patience.

Regards,
EOC Mod Laka khan
Translate
Floor reply (0)

 laka khan Last edit in 2019-1-31 03:07:48

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-1-23 00:16 GMT+8 , Processed in 0.060636 second(s), 39 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list