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I didn't receive the Guild war rewards

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aching
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Post time 2019-2-4 01:35:46 | Show all posts |Read mode
I didn't receive the Guild war rewards Reply:9| View:479
I didn't receive Guild War rewards of last week, although other guildmates got it? I'm the ACE of top 1 guild in server, but I don't have anything. I can't check mail again because I deleted all, but I'm sure that I used "Quick claim" before I do it. So I think I didn't got that mail from system. Please check it and give me the answer, it is disadvantage for me when I lost many rewards.
I play at server s362, my chacracter name is AChing.

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 aching Last edit in 2019-2-4 01:35:46

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luchino197153
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Post time 2019-2-6 01:57:47 | Show all posts
a new gild war is so bad.
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 luchino197153 Last edit in 2019-2-6 01:57:47

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dicu_cristian
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Post time 2019-2-4 05:09:29 | Show all posts
same here s428/romania   
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 dicu_cristian Last edit in 2019-2-4 05:09:29

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glakias-loa3 j...
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Post time 2019-2-5 00:45:47 | Show all posts
Greetings everyone,
Thank you for your post. From what we know there was a delay with rewards! We are under the impression that everything is fine now, please if that is not the case let us know!
Happy Gaming,
Glakias LoA3 Junior MoD
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 glakias-loa3 j... Last edit in 2019-2-5 00:45:47

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poch.games
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Post time 2019-2-5 21:22:31 | Show all posts
Edited by poch.games at 2019-2-5 21:36

*bump*

We're tuesday and this issue is still not resolved. Missing GW personal rewards on 3 chars and 2 serveurs, and same for a lot of guildies.Is it going to be fixed before end of this week's war or are we going to be robbed 2 weeks in a row ?
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 poch.games Last edit in 2019-2-5 21:22:31

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glakias-loa3 j...
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Post time 2019-2-6 00:32:03 | Show all posts
Greetings there Poch,
This is still under investigation, it seems some players took rewards some not. The Devs are looking into it and we will have news soon! Please be patient and thank you for understanding.
Happy Gaming,
Glakias LoA3 Junior MoD
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 glakias-loa3 j... Last edit in 2019-2-6 00:32:03

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poch.games
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Post time 2019-2-6 17:16:26 | Show all posts
Given how they answer tickets i'm not sure everyone there is aware there is an issue with guild war personal ranking rewards. Even though it's been on forum and discord since monday.



Also this thing will most certainly reproduce again. If you check current personal GW rewards, you'll see that besides first 3 all other players are ranked 100. And that's more than the maximum number of players in a guild (55) so maybe the root cause for not getting rewards. Basically people getting rewards are the ones in top3, all others got nothing. That's my guess after speaking with other players in my guild.
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 poch.games Last edit in 2019-2-6 17:16:26

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glakias-loa3 j...
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Post time 2019-2-7 05:10:16 | Show all posts
Greetings there Poch,
Great as always thank you very much. We will forward this to the Devs ASAP. Stay tuned we will inform soon.
Happy Gaming,
Glakias LoA3 Junior MoD
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 glakias-loa3 j... Last edit in 2019-2-7 05:10:16

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abwrqx50-twq9a...
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Post time 2019-2-8 17:03:15 | Show all posts
What about chest rewards from guild war (with stamina fruits and such)? Usually you can go next day to guild war screen and claim them manually from chest. Sunday's GW is a problem, because results are cleared and you can't go to guild war screen with results and chest is reset too so you can't claim anyways.
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 abwrqx50-twq9a... Last edit in 2019-2-8 17:03:15

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↜wind↝
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Post time 2019-2-8 17:37:20 | Show all posts
Hello there

We are sorry for your inconvenience and thank you for bringing this matter to our attention.
I'll make sure to forward this issue to our devs and hopefully it will be taken into consideration.

Maybe something like sending unclaimed Sunday's Guil War chests via mail.

Have a Good Game!

LOA3 Trainee Mod Wind
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 ↜wind↝ Last edit in 2019-2-8 17:37:20

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