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Racism, insulting

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11013649633428...
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Post time 2019-2-6 21:23:31 | Show all posts |Read mode
Racism, insulting Reply:3| View:471
Hello,

I would like to ask how many reports I need to send to get at least one respond ?
I have sent already 9 tickets on your support and didn't get even 1 answer since 24/01/2019...
I understand that you accept people insulting other nations everyday on world chat ? Or do you accept people offering their accounts for $ on world chat ?

Would be nice if someone could start to read reports on support...
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 11013649633428... Last edit in 2019-2-6 21:23:31

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ninjastyle
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Post time 2019-2-6 21:34:47 | Show all posts
Dear Player,

Please note that Player reports do not get a reply from our Support team, aside from a generic one to let you know that they have received your complaint. The Support team must investigate the matter thoroughly before punitive action is taken and the results of these investigations cannot be shared with players, for privacy reasons. Please keep in mind that such things do take some time, so in the meantime you are advised to block these players in order to not have to read their insulting messages.

It is also worth mentioning that in cases where insults are thrown from both sides of the argument, this will make the Support team's investigation more difficult. For this reason, I urge you not to engage this player in conversation whenever he uses offensive language, and simply proceed to put him on your block list. Furthermore, please do make sure that you provide the Support team with all the necessary information for them to carry out their investigation. For player reports, this usually consists of a description of what happened, your Character and Server ID, the offending player's Character ID and screenshots of his wrong doing. Once you have provided all this, all that remains is to be patient until the Support team handles the troublesome player.


Thank you for your time and I hope this clarifies the situation somewhat.

Regards
NinjaStyle
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 ninjastyle Last edit in 2019-2-6 21:34:47

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 Author| Post time 2019-2-6 21:37:43 | Show all posts
And if player got in his nick letters or signs which I am not able to rewrite on my keyboard ?
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 11013649633428... Last edit in 2019-2-6 21:37:43

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ninjastyle
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Post time 2019-2-7 08:15:21 | Show all posts
Dear Player,

Please note that you need to give the Support team the player's Character ID and not his nickname. You can see a Character's ID by going to his information page, where it will be visible on the right side of the screen.

Hope this helps.

Regards
NinjaStyle
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 ninjastyle Last edit in 2019-2-7 08:15:21

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