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recharge failure

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dpurks
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Post time 2019-3-2 01:37:13 | Show all posts |Read mode
recharge failure Reply:5| View:462
Server: S1 Loralei / GTA
IGN: Nessus

Transaction
155146141320922
ID incorrectly charged me $4.99 for 500 Diamonds instead of $9.99 for 1000. Please correct.  Also, how do I get my first recharge gift pack?


Thanks!

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 dpurks Last edit in 2019-3-2 01:37:13

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corruptarmy
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Post time 2019-3-2 01:53:52 | Show all posts
Please share screenshot from recharge history showing the recharge details.
Also which first recharge gift pack you are referring to?
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 corruptarmy Last edit in 2019-3-2 01:53:52

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dpurks
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 Author| Post time 2019-3-2 02:02:56 | Show all posts
I was having problems with the website accepting my payment information and it looks like it jumped back to the $4.99 charge when I was trying to correct the details.

The first recharge gift pack is supposed to contain (among other things I don't care about) the angel Loralei.
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 dpurks Last edit in 2019-3-2 02:02:56

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corruptarmy
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Post time 2019-3-2 02:11:28 | Show all posts
I think there will be no issue until the amount deducted for recharge diamonds is equivalent.

You can recharge again to get the desired amount of diamonds.
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 corruptarmy Last edit in 2019-3-2 02:11:28

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 Author| Post time 2019-3-2 03:08:43 | Show all posts
But the monthly card bonus is only effective if you purchase 1000 in a single recharge.

And my angel?
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 dpurks Last edit in 2019-3-2 03:08:43

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blumpkin the p...
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Post time 2019-3-2 08:09:37 | Show all posts
To get the monthly card to activate you will need to do an actual 1000 in a single recharge since that was 500 and doing 2 of them will not work unfortunately we can not undo what has been done for the one you did already. As far as the first recharge, you can collect the first one by doing any recharge then click "first recharge" tab in game to collect. After that, it will then start the spend XXXX to collect XXXX + rewards for certain levels.  If this is not showing or you have a different first recharge please provide an uncropped timestamped SS of it so we can try and help more. ty ty b the p
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 blumpkin the p... Last edit in 2019-3-2 08:09:37

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