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mysterious holisom

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nickname_60335967
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Post time 2019-3-9 13:46:57 | Show all posts |Read mode
mysterious holisom Reply:7| View:548
hello! for about a week now i can't enter holisom, it gets stuck on loading screen. also can't help when i receive invitation. i tried clear the cache, reinstall game entirely, and on other device and nothing worked.
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 nickname_60335967 Last edit in 2019-3-9 13:46:57

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perrude
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Post time 2019-3-11 17:29:31 | Show all posts
Edited by perrude at 2019-3-11 20:09

Hello

Here is a video of it.
This started happening right after the 05.03 update. Ever since, we can not complete our own holisom or our guildmates' holisom. It's not a general bug, as some players can complete it without any problems.

To answer the question, our server has not been merged for more than 14 months now.
A complete reinstall does not fix it. Using different devices does not fix it.

Also, I will provide my ch.ID and some guildmates' IDs with the same issue, for a more in depth investigation.
Server : EU-1011
Ch.ID (1) : 46023555
Ch.ID (2) : 60113555
Ch.ID (3) : 84893472


Thank you
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 perrude Last edit in 2019-3-11 17:29:31

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ninjastyle
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Post time 2019-3-10 17:48:38 | Show all posts
Dear nickname,

Thank you for bringing this forward to us. Can you please send us a video recording of your issue? We will then be able to report it. We would also need your Character and Server ID. Out of curiosity, has your server been merged lately? Thank you for your time and I apologize for the inconvenience.

Regards
NinjaStyle
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 ninjastyle Last edit in 2019-3-10 17:48:38

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ninjastyle
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Post time 2019-3-11 20:34:46 | Show all posts
Edited by ninjastyle at 2019-3-11 13:39

Dear perrude,

Thank you for the information, I will add this to the report. Incidentally, my own account developed this issue just yesterday. One can assume the game decided to give me the means to make my own video . Thank you once again, hopefully the developers will figure it out quickly with the help of this information.

Regards
NinjaStyle
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 ninjastyle Last edit in 2019-3-11 20:34:46

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perrude
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Post time 2019-3-11 21:04:19 | Show all posts
Haha, the long arm of coincidence

Always happy to help!
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 perrude Last edit in 2019-3-11 21:04:19

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ninjastyle
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Post time 2019-3-12 01:44:25 | Show all posts
Dear Perrude,

Our development team has informed us that they have patched up the holisom error, and that everything should be working fine now. Please do let us know if any of those players you listed above experience this issue again.

Regards
Ninjastyle
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 ninjastyle Last edit in 2019-3-12 01:44:25

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shorkho
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Post time 2019-3-12 01:46:16 | Show all posts
i was going to upload a video but it's the same thing as perrude. but it is working now. I guess the maintenance fixed it
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 shorkho Last edit in 2019-3-12 01:46:16

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perrude
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Post time 2019-3-12 15:09:46 | Show all posts
Hello ninjastyle,

Until now, there are no problems and everything works as it's supposed to work, holisom-wise.
Thanks for the constant help!
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 perrude Last edit in 2019-3-12 15:09:46

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