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diamonds lost in trade

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wtf_963
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Post time 2019-3-10 03:23:22 | Show all posts |Read mode
diamonds lost in trade Reply:19| View:901
i put some set stones in trade in total 575 for a guild mate he bought them but i dont recive any diamonds, in total 4025 diamonds lost on that trade, on another trade y bought also 14 set stones and my guild mate dont recive any diamonds in total 980 diamonds need refund help something
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 wtf_963 Last edit in 2019-3-10 03:23:22

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laka khan
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Post time 2019-3-10 06:48:17 | Show all posts
Dear Player,

Sorry for the inconvenience it has caused you,
I would suggest you to contact customer support regarding this, as they can check the account.

https://support.gtarcade.com/search/choose-form?gid=332

Regards,
EOC Mod laka khan
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 laka khan Last edit in 2019-3-10 06:48:17

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wtf_963
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 Author| Post time 2019-3-10 07:28:15 | Show all posts
i already submit few tickets on this, but no one response on it, we talking about diamonds is real money, u take diamonds away on taxes now happend this i want a refund or some one that helps on this some one that helps
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 wtf_963 Last edit in 2019-3-10 07:28:15

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lance gken cas...
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Post time 2019-3-10 07:58:54 | Show all posts
Same here... i think its been a week already and they are not fixing this bug..
a lot of players complaining here in forums and submitting tickets and yet no action..
i stopped topping up already...
im on the brink on quitting this game..
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 lance gken cas... Last edit in 2019-3-10 07:58:54

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zett
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Post time 2019-3-11 01:21:52 | Show all posts
Dear  wt_963,

Thanks for reaching out to us! I am sorry to hear about your trade problem. Unfortunately, moderators do not have access to players account information and we are unable to assist with any virtual currency.​

You can provide the following information to us and we can help escalate your ticket.
-Character Name
-Server Number
-Ticket number
-Date/time ticket was submitted

For Virtual Currency assistance please contact support at http://support.gtarcade.com , and include the following information::
The name of the character you experienced the issue on.
The Server ID (HKT-XXX, EST-XXX, CET-XXX)
The date and time this occurred
The purchase amount
Any additional information that you may have which you feel would help to resolve the issue.

*Note: The image should be uploaded to an image hosting site/service (such as Imgbb.com), and any videos are to be uploaded to http://streamable.com *

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-11 01:21:52

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wtf_963
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 Author| Post time 2019-3-11 07:32:58 | Show all posts
-SonMauricio
-EST-S495
-#7751004
-submitted 2019-03-09 18:17:45
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 wtf_963 Last edit in 2019-3-11 07:32:58

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zett
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Post time 2019-3-11 08:54:51 | Show all posts
Hello wt_963,

Thanks for following up with us with this information. Unfortunately, we have to give Customer Support at least 3 working business days to respond to any ticket. If you do not hear a response back within three business days, please let us know and we can escalate your ticket.

Thank you for your patience and understanding.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-11 08:54:51

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wtf_963
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 Author| Post time 2019-3-13 22:22:18 | Show all posts
no response yet, need to some one help me, need a refund on my diamonds
-SonMauricio
-EST-S495
-#7751004
-submitted 2019-03-09 18:17:45
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 wtf_963 Last edit in 2019-3-13 22:22:18

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laka khan
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Post time 2019-3-14 03:34:07 | Show all posts
Dear SonMauricio,

Thank you for contacting us,
We have forwarded your ticket for follow up, once we get the feedback, we will get in touch with you.

Regards,
EOC Mod Laka khan
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  • no 9ne response on my ticket or even here, need a refund on the diamonds, idk what happening with trade sistem but it sucks, i demand a refund on my diamonds and a response asap...
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    2019-3-25 11:03  Reply

 laka khan Last edit in 2019-3-14 03:34:07

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wtf_963
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 Author| Post time 2019-3-17 07:46:27 | Show all posts
still no response from.no one i need help on these, need a refund for my lost diamonds...
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 wtf_963 Last edit in 2019-3-17 07:46:27

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