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Missing End of Week Rewards

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norm lumpkin
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Post time 2019-3-12 00:14:29 | Show all posts |Read mode
Missing End of Week Rewards Reply:4| View:386
Today, March 11th, I logged in when server came back online. Server was down so GTarcade could match up Daylight Savings Time and GameClock. When I logged in I was missing all the "end of Week" rewards. National Treasure, Skyfall, etc.,etc.. I asked in guild chat if anyone else didn't recieve their end of week rewards.  Several others also stated they were missing rewards. I was ranked high enough in all events to recieve rewards, I checked my rankings Sunday night before logging off, so this is definately a "Game Issue". That's alot of missing items I earned throughout the week partcipating in events.  It would be nice to get some type of compensation.
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 norm lumpkin Last edit in 2019-3-12 00:14:29

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ninjastyle
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Post time 2019-3-12 01:49:33 | Show all posts
Dear norm lumpkin,

Thank you for contacting us. Kindly contact our Support team by submitting a ticket, either in-game or on our site:

https://support.gtarcade.com/search?gid=182

Please make sure to include a detailed description of your issue, your character and server ID as well as your approximate rank in the daily events. Should you have any screenshots of your ranking, you'd do well to send them as well. Thank you for your time and I apologize for the inconvenience.

Regards
NinjaStyle
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  • I did submit a ticket, complaining about the issue in forums was secondary. I was told to submit a screenshot. Which tells me that no one really read my complaint, how do you submit a screenshot of missing items???? No one taking a minute to really read a ticket and sending a competent reply instead of a "Form" response.
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    2019-4-3 02:48  Reply

 ninjastyle Last edit in 2019-3-12 01:49:33

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jbrannon2
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Post time 2019-3-12 01:50:09 | Show all posts
no one in our group of servers got skyfall rewards either.  now that i think about it i didnt get national treasure either.   only realm of fury, and i vaguely think i remember King of Bluffs
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 jbrannon2 Last edit in 2019-3-12 01:50:09

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g:8145098012
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Post time 2019-3-12 16:58:31 | Show all posts
I didnt get Skyfall Battle Rewards either.
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 g:8145098012 Last edit in 2019-3-12 16:58:31

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prophetcore
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Post time 2019-3-15 23:36:15 | Show all posts
Dear Guardian,

please contact our in-game support team as my collegue mentioned above.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-15 23:36:15

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