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pls help!

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request914
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Post time 2019-3-13 03:31:56 | Show all posts |Read mode
pls help! Reply:5| View:404
Edited by request914@abv.bg at 2019-3-13 03:31

People have a big problem! I can not play with my character because I've reinstalled the game and I do not remember the log data I filed a ticket with GPA numbers for the last 3 months but nobody answers or helps me!! My character is Magyc Soul CET-306 Europe! Please help me!
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 request914 Last edit in 2019-3-13 03:31:56

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zett
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Post time 2019-3-13 05:16:48 | Show all posts
Hello Magyc Soul,

Thanks for reaching out to us! I am sorry to hear about your character problem. Unfortunately, moderators do not have access to players account information so we would not be able to look up this information.

I can try to assist by escalating your ticket if it has been passed 3 working business days. Could I get the following information.
- Ticket #
- Date/Time ticket was submitted

This will help in submitting your escalation.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-13 05:16:48

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 Author| Post time 2019-3-13 13:05:17 | Show all posts
Edited by request914@abv.bg at 2019-3-13 14:32

#7745506 Character ID/Magyc Soul
Submitted at 2019/3/1 08:57:06
Last updated at 2019/3/1 08:57:06
#7746402
Character ID/ - name
Magyc Soul
Submitted at
2019/3/3 00:01:52
Last updated at
2019/3/3 00:01:52


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 request914 Last edit in 2019-3-13 13:05:17

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zett
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Post time 2019-3-13 20:29:40 | Show all posts
Hello Magyc Soul,

Thanks for providing this information to us. I have escalated both of your tickets. Please continually check your Customer Support tickets for a response. Although Customer Support is busy with other player tickets, they will eventually get to yours. I appreciate your patience in this matter and hope for a response soon!

Respectfully,
EOC Mod Zett
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request914
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 Author| Post time 2019-3-13 23:23:03 | Show all posts
Ok, thank you my friend appreciate it very much! I'll wait, maybe let me pay attention!

May I ask you something else? If I do not play for 15 days longer, will I lose my guild because I am a guildmaster?
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 request914 Last edit in 2019-3-13 23:23:03

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laka khan
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Post time 2019-3-14 03:20:23 | Show all posts
Dear request914,

Thank you for contacting us,
If you login every day then you will not loss your guild master position, Only when you are inactive for 3 consecutive days, then you will loss your position and player with highest contribution will be selected as a new guild master.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2019-3-14 03:20:23

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