pls help!

request914@abv.bg

People have a big problem! I can not play with my character because I've reinstalled the game and I do not remember the log data I filed a ticket with GPA numbers for the last 3 months but nobody answers or helps me!! My character is Magyc Soul CET-306 Europe! Please help me!

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zett

Hello Magyc Soul,

Thanks for reaching out to us! I am sorry to hear about your character problem. Unfortunately, moderators do not have access to players account information so we would not be able to look up this information.

I can try to assist by escalating your ticket if it has been passed 3 working business days. Could I get the following information.
- Ticket #
- Date/Time ticket was submitted

This will help in submitting your escalation.

Respectfully,
EOC Mod Zett

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request914@abv.bg

#7745506 Character ID/Magyc Soul
Submitted at 2019/3/1 08:57:06
Last updated at 2019/3/1 08:57:06
#7746402
Character ID/ - name
Magyc Soul
Submitted at
2019/3/3 00:01:52
Last updated at
2019/3/3 00:01:52

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zett

Hello Magyc Soul,

Thanks for providing this information to us. I have escalated both of your tickets. Please continually check your Customer Support tickets for a response. Although Customer Support is busy with other player tickets, they will eventually get to yours. I appreciate your patience in this matter and hope for a response soon!

Respectfully,
EOC Mod Zett

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request914@abv.bg

Ok, thank you my friend appreciate it very much! I'll wait, maybe let me pay attention!

May I ask you something else? If I do not play for 15 days longer, will I lose my guild because I am a guildmaster?

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laka khan

Dear request914,

Thank you for contacting us,
If you login every day then you will not loss your guild master position, Only when you are inactive for 3 consecutive days, then you will loss your position and player with highest contribution will be selected as a new guild master.

Regards,
EOC Mod Laka khan

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