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kitiaro bloodb...
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Post time 2019-3-13 09:42:22 | Show all posts |Read mode
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Server:Cerberus (S264)
Name: Kitiaro

I have been playingthis game since Server 1 as a Beta Player. I login to s264 every day and do my605 daily points. that is all I do. however, I go to login and do my dailiestoday and find out my account has been Locked. I have sent several emails,but your support email system sucks and never gets any reply back. Please lookinto this

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 kitiaro bloodb... Last edit in 2019-3-13 09:42:22

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elfmaiden
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Post time 2019-3-13 12:34:09 | Show all posts
Not sure where you're sending emails to, only place for support is here.

Ticket system has not worked in 4 years.

Anyway, Please provide screenshots of the error you receive so we can file a report
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 elfmaiden Last edit in 2019-3-13 12:34:09

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kitiaro bloodb...
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 Author| Post time 2019-3-14 01:56:09 | Show all posts
Edited by kitiaro bloodbane at 2019-3-14 01:57

here is a screenshot
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 kitiaro bloodb... Last edit in 2019-3-14 01:56:09

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elfmaiden
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Post time 2019-3-14 02:07:24 | Show all posts
Ok, ty Reported
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 elfmaiden Last edit in 2019-3-14 02:07:24

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kitiaro bloodb...
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 Author| Post time 2019-3-14 15:58:29 | Show all posts
Ok so now I can get back into the game, however, I now have missed ut on Tycoon (single server) which is a lot missed out on and also Cards which i was #1 on the board and dont have the ability to collect rewards

is there going to be any compensation for any of these losses ???
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 kitiaro bloodb... Last edit in 2019-3-14 15:58:29

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auror
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Post time 2019-3-14 19:00:15 | Show all posts
Hey Kitiaro, unfortunately we are not sure whether compensation could be possible regarding tycoon rewards. Since it is impossible to judge whether one could have made the required points at the end of the tycoon.

However, we can try for a compensation but its entirely left at DEVs discretion.

Regarding, house of cards, will you be able to prove us that you wer #1 on board during the event? by providing us uncropped screenshots
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  • wish i could, however at the time of the "LOCK DOWN" i missed the collection period of the event, so i couldn't even screen shot the results.
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    2019-3-26 03:57  Reply

 auror Last edit in 2019-3-14 19:00:15

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kitiaro bloodb...
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 Author| Post time 2019-3-28 23:06:22 | Show all posts
wish i could, however at the time of the "LOCK DOWN" i missed the collection period of the event, so i couldn't even screen shot the results.
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 kitiaro bloodb... Last edit in 2019-3-28 23:06:22

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corruptarmy
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Post time 2019-3-29 00:37:25 | Show all posts
Hello

We have received a message from devs that they have sent some compensation to your account for your loss. Please check in game mail and update us if you receive it.
Thank you.
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 corruptarmy Last edit in 2019-3-29 00:37:25

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