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Please help.Stuck on log in screen after swapping device

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mark lester_26...
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Post time 2019-3-14 01:06:27 | Show all posts |Read mode
Please help.Stuck on log in screen after swappin Reply:8| View:600
I cant log on my char on sever hkt 631 IGN Croszeia after switching device..i tried creating new char on the same gmail and server, it works just fine ..but when i try to log on my main char again its just stuck in there and wont load..i already download the resource file..and im vip3..please help
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 mark lester_26... Last edit in 2019-3-14 01:06:27

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laka khan
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Post time 2019-3-14 04:02:02 | Show all posts
Dear mark,

Sorry for the inconvenience it has caused you,

Can you please tell me if you still have your old device which you used to play EOC before.
If yes then kindly please login into game from that device and please check if you still get the new character option or you get into your old character.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2019-3-14 04:02:02

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mark lester_26...
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 Author| Post time 2019-3-14 13:48:45 | Show all posts
Yes i can still log in my char on my other device..i can also make new char from that device..all is well on that device..i already try clearing catcje from my new device...reinstalling...clearing data..even reseting my new device..stoll didnt work
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 mark lester_26... Last edit in 2019-3-14 13:48:45

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6shadow6
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Post time 2019-3-14 19:57:26 | Show all posts
mark i never get problem witch switching EoC to other device

after installation i just use my gmail and password and all works ok (but if you connect your gmail with gtarcade you should use gtarcade to login) your mail and pass what you setup for gtarcade.
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 6shadow6 Last edit in 2019-3-14 19:57:26

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zett
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Post time 2019-3-14 20:31:43 | Show all posts
Dear mark,

On the old device, when you load up Era of Celestials on your old device, does the screen say 'Log out' at the far right before you click on 'Play' to play your character? We may need to make sure your account is linked as this could be one of the reasons you are not seeing your character.

Another reason could be is the account you logged in with on the new phone is not the same account you logged in with on the old phone. Please make sure the two accounts match and you should be able to see characters on any device you log into.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-14 20:31:43

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mark lester_26...
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 Author| Post time 2019-3-14 22:05:16 | Show all posts
Ok this is the.problem..everytime i log in my char the resourse file window pop up and says finish..then whenever i click start...it will stuck in there...it wont load the game..i cant send the screen shot..it only allows a pic with 1000kb below
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 mark lester_26... Last edit in 2019-3-14 22:05:16

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mark lester_26...
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 Author| Post time 2019-3-14 22:37:56 | Show all posts
And yes on my othet device everything is fine..its running fine...and its the same gmail..because i can see my char in there...its just i cant play with it..everytime i click start on the character window .it will go on loading screen and wont load
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 mark lester_26... Last edit in 2019-3-14 22:37:56

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6shadow6
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Post time 2019-3-15 01:55:49 | Show all posts
mark you can send image to https://imgur.com and paste shared link here on forum
[i m g] link [/ i m g]


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 6shadow6 Last edit in 2019-3-15 01:55:49

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laka khan
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Post time 2019-3-15 20:09:09 | Show all posts
Dear mark,

Thank you for contacting us,
You can use the website which fellow player 6shadow6 mentioned in his comment, or you can use software Lightshot, it is a software which create link of the selected area.
You can google and it is a very light software.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2019-3-15 20:09:09

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