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STUCK at LOADING SCREEN 100%

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abynciq-otccp_...
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Post time 2019-3-18 10:40:44 | Show all posts |Read mode
STUCK at LOADING SCREEN 100% Reply:6| View:993
I can sign into my acc and to any alt chracter however my main character is stuck at the loading screen 100% if i wait awhile i can see my stamina +1, but nothing i do works

I uninstall reinsrall
Turn phone off and turn it back on
Clear cache
Try on another device

Nothing works

Character : R3dFenix
EST-640


Please help!
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 abynciq-otccp_... Last edit in 2019-3-18 10:40:44

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prophetcore
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Joined 2017-10-20
Last Visited 2020-01-21
Post time 2019-3-18 16:21:36 | Show all posts
Dear Guardian,

welcome to our forum.

Please contact our customer support by creating a ticket, you can do it here:
Ticket

or in-game when clicking on GM in your chat when logged into an alt.

Please state the following information on you ticket:

-A brief issue description
-character ID and server of your main you cannot login

The support will usually respond within 3 business days and may ask for additional information if necessary.

I hope you will be able to login soon.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-18 16:21:36

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abynciq-otccp_...
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 Author| Post time 2019-3-19 00:33:39 | Show all posts
Ive spend over 20k US FOR THIS GAME and having this problem is dissapointing! Can someone please get this fix i dont want to be stuck around for days while there ingame events happening.
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 abynciq-otccp_... Last edit in 2019-3-19 00:33:39

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 Author| Post time 2019-3-19 00:53:04 | Show all posts
And yes i have sent in a ticket already and havent even got a reply for over a day beside a random reply for a forum moderator which i appreciate but this still doesnt solve the problem!
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 abynciq-otccp_... Last edit in 2019-3-19 00:53:04

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prophetcore
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Post time 2019-3-19 17:59:00 | Show all posts
Dear Guardian,

I feel with you, we moderators are just players like you and we have no possibility to fix bugs directly.

Please give me your ID and server and I will add your details to a bug report we recently filed.

Thank you very much.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-19 17:59:00

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 Author| Post time 2019-3-20 03:36:34 | Show all posts
Got it resolve ty for all the help but ive lost so much in 2 days aince i missed the rewards for the event
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 abynciq-otccp_... Last edit in 2019-3-20 03:36:34

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prophetcore
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Post time 2019-3-20 04:00:33 | Show all posts
Dear guardian,

I really feel with you, its really mad to miss something, but I am happy that you can login again.

Unforunately, I am not able to grant or promiss any compensation.

You can contact support and ask for this, best is you list them eveything you lost.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-20 04:00:33

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