VIP Trial bug

guest71843744

Hello there,

My VIP5 Trial just "dissapear". I had something like 1000 minutes remaining on it.
That happened just after I top up for 100 diamonds.

(Also, it's impossible to select the server in the support system, could you fix that?)

Sheiki, CET-S579.

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laka khan

Dear Sheiki,

Sorry for the inconvenience it has caused you,
Kindly please use the in-game support system to create ticket,
Goto setting click on personal, then click on customer service to create ticket,
this way you did not need to enter server number.

Regards,
EOC Mod Laka khan

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guest71843744

Thank you for your answer laka khan, I sent a ticket with the in-game support.

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zett

Dear Sheiki,

Thanks for providing this follow-up response. Please let us know if you do not get a response within three working business days and we can escalate your ticket.

We appreciate your patience and understanding to work with us on this!

Respectfully,
EOC Mod Zett

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xaras2

I reported this bug much time ago.

Ticket?
I had open several ticket, never respond!
My first ticket opened one month ago, i still look ahahahah.
Other ticket, after first, always waiting.

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laka khan

Dear xaras2,

Thank you for contacting us,
If you can provide us the following details we can escalate your tickets.

- IGN (Case Sensitive)
- Server Number (include your Region)
- Ticket Number
- Title of the Related Ticket
- Date/time when ticket was submitted.

Thank you for your patience.

Best regards,
EoC Mod Laka khan

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