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VIP Trial bug

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nickname_71843744
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Post time 2019-3-19 00:20:59 | Show all posts |Read mode
VIP Trial bug Reply:5| View:551
Hello there,

My VIP5 Trial just "dissapear". I had something like 1000 minutes remaining on it.
That happened just after I top up for 100 diamonds.

(Also, it's impossible to select the server in the support system, could you fix that?)

Sheiki, CET-S579.
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 nickname_71843744 Last edit in 2019-3-19 00:20:59

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laka khan
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Post time 2019-3-19 03:19:55 | Show all posts
Dear Sheiki,

Sorry for the inconvenience it has caused you,
Kindly please use the in-game support system to create ticket,
Goto setting click on personal, then click on customer service to create ticket,
this way you did not need to enter server number.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2019-3-19 03:19:55

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nickname_71843744
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 Author| Post time 2019-3-19 04:27:39 | Show all posts
Thank you for your answer laka khan, I sent a ticket with the in-game support.
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 nickname_71843744 Last edit in 2019-3-19 04:27:39

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zett
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Post time 2019-3-19 11:36:30 | Show all posts
Dear Sheiki,

Thanks for providing this follow-up response. Please let us know if you do not get a response within three working business days and we can escalate your ticket.

We appreciate your patience and understanding to work with us on this!

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-19 11:36:30

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xaras2
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Post time 2019-3-19 23:37:58 | Show all posts
I reported this bug much time ago.

Ticket?
I had open several ticket, never respond!
My first ticket opened one month ago, i still look ahahahah.
Other ticket, after first, always waiting.
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  • Bug with event, problem with translation, bug with microclient, bug with recharge system, bug with mail, bug with chest, more items lost, etc etc, ticket... and.... never respond.
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    2019-3-19 23:40  Reply

 xaras2 Last edit in 2019-3-19 23:37:58

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laka khan
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Post time 2019-3-21 04:01:58 | Show all posts
Dear xaras2,

Thank you for contacting us,
If you can provide us the following details we can escalate your tickets.

- IGN (Case Sensitive)
- Server Number (include your Region)
- Ticket Number
- Title of the Related Ticket
- Date/time when ticket was submitted.

Thank you for your patience.

Best regards,
EoC Mod Laka khan
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 laka khan Last edit in 2019-3-21 04:01:58

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