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Extra Recharge Rewards, Missing Precious Rewards

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jillekkathy
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Joined 2018-6-19
Last Visited 2020-01-03
Post time 2019-3-21 06:18:55 | Show all posts |Read mode
Extra Recharge Rewards, Missing Precious Rewards Reply:1| View:149
So earlier today I recharged $40, got my precious, and the Total Recharge Rewards gave me Rewards for $100 recharge.  I recharged a second $40, got the diamonds, but not the precious.
https://prnt.sc/n0pm62   the first recharge


http://prntscr.com/n0pq05 the second recharge

http://prntscr.com/n0pnns   proof I got my first Preciious

http://prntscr.com/n0prj5 proof I got Rewards for a $100 Recharge

http://prntscr.com/n0pt4j and proof that I did not get my second precious.

So this is a mess.  I did get all the recharge diamonds. Would be more than happy to give back the Extra rewards for the $100, as I did not recharge $100, just the $80.  But I truly would like to have the precious I am missing for that second precious pro that has still not shown up on the account. Especialy as it is tycoon.  

Thank you,
Ember
S1417
GTA




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 jillekkathy Last edit in 2019-3-21 06:18:55

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dragonlady
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Post time 2019-3-21 13:25:04 | Show all posts
Hi there, from the looks of it your second recharge for 4k didn't actually go through, there was a bug with total recharge earlier and it showed recharges from previous event. If your second recahrge did go through it should show in your recharge history and we'd need an ID for both to check the issue, thank you
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 dragonlady Last edit in 2019-3-21 13:25:04

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