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Please help me understand something

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jour knee
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Joined 2018-3-10
Last Visited 2019-03-28
Post time 2019-3-22 20:54:01 | Show all posts |Read mode
Please help me understand something Reply:1| View:261
Recently my acc got accessed by someone other than myself and i requested my GTArcade login be changed and all social media unbound from my acc.. i was helped by a very helpful and friendly staff member yet now, after said actions were performed and i was provided with a new login and email, i cannot access my acc. Due to my recovery mail being removed aawell. Also there is a part in thw reply that i do not understand... "Note only if the kick action happens after you have changed password will it take effect"


Please explain this to me
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 jour knee Last edit in 2019-3-22 20:54:01

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prophetcore
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Post time 2019-3-23 00:23:46 | Show all posts
Dear jour,

welcome to our forum.

Unfortunately, I cannot explain the sentence to you, for me it looks like it is only explainable with relation to the rest of your support ticket conversation.

For you not beeing able to access your account, unfortunately I only can tell you to create a new ticket and give information about it with relation to the result of your first ticket.

You should also mention your ticket details in the new ticket.

I hope you will be able to login again soon.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-3-23 00:23:46

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