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missing Diamond

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6shadow6
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Joined 2018-10-1
Last Visited 2020-03-26
Post time 2019-3-23 02:19:03 | Show all posts |Read mode
missing Diamond Reply:1| View:147
to day from my account gone 360 Diamond

i don't buy any thing in game i not use them for any thing. they just gone after reconnect. W___T___F?! whats wrong with this game.
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 6shadow6 Last edit in 2019-3-23 02:19:03

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zett
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Post time 2019-3-23 02:24:45 | Show all posts
Hello 6shadow6,

Thanks for reaching out to us! I am sorry to hear that you lost 360 diamonds and not sure where they went. Unfortunately, moderators are not able to look at players accounts, although this would be very helpful, we need to refer you to Customer Support to investigate your account and see if they can assist finding where those diamonds went. You can submit a ticket here: https://support.gtarcade.com/search?gid=332

A few things to note: normally, if you leave the game running and you previously selected 'Don't ask again' when buying something, it would continue not asking for permission to use diamonds and would just use diamonds. A few events could utilize diamonds if you had no rubies left (or if the assistant was forced to use diamonds to satisfy your settings because you had no rubies).

I am sorry to hear that you lost those diamonds and I hope you could find where they went, or, I hope Customer Support can assist looking into your account and finding out where they went.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-3-23 02:24:45

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