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mazij
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Post time 2019-3-28 13:47:53 | Show all posts |Read mode
Support Guide Reply:22| View:3822
Edited by mazij at 2019-3-28 14:02

Welcome to Game of Thrones Winter is Coming Forum- Support section!


The following rules don’t exist to restrict your experience, but instead to ensure that everyone who chooses to be a part of game communities has a safe, happy, and friendly experience. These rules are proposed specifically for our Forum to reduce repetitive threads from players, and make it easier to deliver better service to the players.
And again, please make sure you have already read throughthe Terms of Service of GTarcadebefore playing.


Support Rules
1. Do read our pinned threads at the top section of Support Forum for certain issues.
2. Do not bump your thread more than once in a 24 hour period.
3. A player shall not make multiple threads for one issue while it is in the process of being solved.
4. Do not post unrelated posts in the Support Section.
5. Do post your queries in the body of the thread and not in the title. The title of thread is meant for only titles.
6. Please cooperate with our forum moderators’ work so that the issue could be solved as soon as possible.
7. Please provide your In-game name (case sensitive) and server number whenever you make a thread.
8. Do not post in threads inactive for 2 or more months.
9. No excessive foul or graphic language or attempting to bypass filters.
10. Do not use all caps or non-punctuation sentence.
11. All threads should be posted in English.

Tips
1. ANY type of Moderators will NEVER ask for your credit card information (except payment ID and game account credentials, such as In Game Name <IGN> and Server).
2. Please DO NOT trust any stranger who asked for that. If you find someone doing this, please contact us and we will take serious action.
3. Please be aware that refusal to submit required information will result in a loss of compensation and delay in solution.
4. No abusing is tolerated.
5. Please DO NOT trusts any unofficial date of Events which is not announced by official GTarcade Staff.
6. Any threads that are posted in the wrong forum section will be moved to the appropriate section by our moderators.


Important Reminder

1. Please DO NOT submit your response in the floor reply (quick reply) section as it does not bump the threads to the top.
Moderators won't be able to know that it has been responded if the reply is under floor reply.
2. Please DO NOT send private message to moderators unless you have been told to do so.
Our moderators are not allowed to assist players privately to avoid any unwanted misunderstanding.

GTarcade Terms of Service: https://www.gtarcade.com/en/terms.html

Sincerely,
The Game of Thrones Winter is Coming Team


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 mazij Last edit in 2019-3-28 13:47:53

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vita96
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Post time 2019-5-14 17:34:56 | Show all posts
Hi Ts,

the term do not bump is not appropriate in the context, do not bother, do not bang do not make sense. do not hurry a sentence or a subject.

The term "Do not bump" means that if you have posted an issue, please do not post multiple replies in it to push it back to the top. We work from older threads to newer threads. So, if you keep bumping it to the top, it may affect the time taken for you to receive our response.

Suggestion for replacement: a topic by thread and by section would be more understandable.

Thank you for the suggestion.

last but not least: in the advice part you indicate not to trust the official date of the events?

It is written not to trust unofficial dates. Meaning, dates that isn't stated by moderators.

Hope this makes it clear. Enjoy the game!
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 vita96 Last edit in 2019-5-14 17:34:56

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ts001814
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Post time 2019-5-5 15:54:30 | Show all posts
Edited by ts001814 at 2019-5-5 15:59

Hello,

Some point has been corrected so that a translation is more correct and more understandable.

the term do not bump is not appropriate in the context, do not bother, do not bang do not make sense. do not hurry a sentence or a subject.

do not make independent post do not make sense either in an appropriate section. Suggestion for replacement: a topic by thread and by section would be more understandable.

last but not least: in the advice part you indicate not to trust the official date of the events?

Is there not a mistake? if can not trust the official date of events, on what basis should it be based? some additional explanation is needed.


cordially

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  • Olá, eu fiz uma compra de 500 diamantes negros pelo pagseguro via boleto dia 29/4 e paguei 30/4 e até agora eu não recebe e eu já fiz o mesmo questionamento pelo facebook, eu espero que os senhores resolval isso porque 50 dolares para nos brasileiros é muita coisa.
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    2019-5-10 04:45  Reply
  • Meu nick é LightninG
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    2019-5-10 04:45  Reply

 ts001814 Last edit in 2019-5-5 15:54:30

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torsten.schuri...
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Post time 2019-6-1 00:55:02 | Show all posts
I can since the update of 13.05.2019 no field expeditions and wehrholzbaum action more, as soon as I want to make adjustments because I get still picture. I play through the gtarcade app, via the browser, I'm no longer in the game
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  • starface 

    Jr. Player Moderator

    Hi there torsten!

    May we kindly know what browser you use to play the game?

    Cheers!
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    2019-6-4 18:28  Reply

 torsten.schuri... Last edit in 2019-6-1 00:55:02

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nomed74
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Post time 2019-6-19 17:54:59 | Show all posts
gtarcade desktop app
GoT crashes , doesnt update
un-/reinstalled desktop app
cleared cash and all the other stuff

ingame error (1 sec after loading
http://prntscr.com/o3sozp
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 nomed74 Last edit in 2019-6-19 17:54:59

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iralikini
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Post time 2019-7-3 13:13:55 | Show all posts
i can not install updates.Update is failed. Way?And i can not log in...
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 iralikini Last edit in 2019-7-3 13:13:55

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abwyuzdwd0r-5a...
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Post time 2019-7-6 11:38:02 | Show all posts
Edited by abwyuzdwd0r-5att@facebook.com at 2019-7-6 11:40

Hi.After KvK my Hero still missing
K12
GoGi IIV

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 abwyuzdwd0r-5a... Last edit in 2019-7-6 11:38:02

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nct35
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Post time 2019-7-11 10:04:02 | Show all posts
im trying to post a message with no profanity and im getting a message saying its inapropriate content
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 nct35 Last edit in 2019-7-11 10:04:02

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everton.cotta
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Post time 2019-8-5 02:57:30 | Show all posts
Edited by everton.cotta@gmail.com at 2019-8-5 02:59

Hi all.. Fazem três dias que não jogo porque o game está travando em 99% ou 100% na tela de carregamento do 'engine'... Ele dá mensagem para fechar tudo, atualizar e tentar novamente, mas não abre o jogo.
Já limpei cache, limpei navegar e registro, reinstalei o GTarcade, sem sucesso
o que mais posso fazer para conseguir continuar jogando? Devo desistir do jogo? ?
Desculpe postar em pt_Br, mas meu inglês não é bom.
Obrigado pela compreensão e ajuda
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 everton.cotta Last edit in 2019-8-5 02:57:30

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abywwvjh-4h4ot...
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Post time 2019-8-21 18:02:56 | Show all posts
Hi.
I cannot login. Is it possible to reset email?

K41
Lord Riner

Thank you.
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 abywwvjh-4h4ot... Last edit in 2019-8-21 18:02:56

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