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recharge issue

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twshuma
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Post time 2019-4-8 18:48:23 | Show all posts |Read mode
recharge issue Reply:4| View:129
Edited by twshuma@yahoo.com at 2019-4-8 18:49

i made 2 successful recharges and never recieved any diamonds. how can i get help with this?

Thomas
server ub84
GTarcade
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 twshuma Last edit in 2019-4-8 18:48:23

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eternalnightma...
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Post time 2019-4-8 18:55:28 | Show all posts
Hello twshuma,

I am sorry you didn't receive any diamonds for your recharge. Please provide us an uncropped screenshot of your hot events which would indicate you recharged as well as your transaction ids for the two purchases. I can put in a report for you after that for it to be checked.
If you need anything else, do let us know and we will do our best to assist.
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  • i dont see in hot events were it indicates the recharge    if the recharge is successful yet i recieve nothing has the recharge truly been successful?
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    2019-4-8 19:12  Reply
  • b2587eb186e7525d9b0d4e802a2442d9                 this is one of the transactions that did not go thru
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    2019-4-8 19:19  Reply

 eternalnightma... Last edit in 2019-4-8 18:55:28

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nicolae daniel...
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Post time 2019-4-8 20:51:33 | Show all posts
same problem here, i made a recharge and i did not received diamonds in game

Diavollo
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 nicolae daniel... Last edit in 2019-4-8 20:51:33

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nicolae daniel...
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Post time 2019-4-8 23:14:46 | Show all posts
solved, after 2 hours
thanks
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 nicolae daniel... Last edit in 2019-4-8 23:14:46

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Ωsiris
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Post time 2019-4-9 00:13:20 | Show all posts
Great nicolae,

Happy playing

(PS: Do not forget to not hijack others' threads)
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 Ωsiris Last edit in 2019-4-9 00:13:20

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