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Failure to connect to chat system

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slifer the sky...
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Post time 2019-4-18 02:33:41 | Show all posts |Read mode
Failure to connect to chat system Reply:3| View:305
im having an issue connecting to chat preventing me from logging into my character or server.

Can anyone assist me with this issue?

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-4-18 02:33:41

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zett
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Post time 2019-4-18 03:18:09 | Show all posts
Hello slifer,

Thanks for reaching out to us. This sounds really weird that this would prevent you from logging into the game... however, I would like to know more about the issue you are facing and hopefully get any graphics that could assist us in the investigation.

Could we get the following
- Character name
- Server number
- Screenshots (this would allow us to see what you are seeing when it prevents you from connecting)
- Videos (this would also be extremely helpful for us; we could view it as it is happening)

Thanks for your time in getting this information to us.

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-4-18 03:18:09

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slifer the sky...
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 Author| Post time 2019-4-25 02:17:22 | Show all posts
Hi zett,

I managed to resolve this issue by holding the home and power button on my ipad. Seems like it was just a network issue on my end as i have been having issues with my internet keep dropping out over the last few weeks everyday.

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-4-25 02:17:22

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zett
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Post time 2019-4-25 04:26:55 | Show all posts
Hello slifer,

Thanks for following up. Weird, and trippy, but I am glad to read that you got it working again!

Respectfully,
EOC Mod Zett
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 zett Last edit in 2019-4-25 04:26:55

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