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kingkhan
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Post time 2019-5-3 05:40:45 | Show all posts |Read mode
locked out for weeks Reply:17| View:289
been locked out since March, made many attempts to get help. still waiting to get back in.
adnan
s7 Zweihander
GTA
i have a terrible time with getting screen shots loaded.
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 kingkhan Last edit in 2019-5-3 05:40:45

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no one importa...
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Post time 2019-5-3 06:37:25 | Show all posts
Hello there. I will re-report this for you.
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 no one importa... Last edit in 2019-5-3 06:37:25

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kingkhan
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 Author| Post time 2019-5-11 00:19:01 | Show all posts
another week lost and no help in sight. been unable to get on over a month, reported over and over, i see so many getting help with same type of issue.
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 kingkhan Last edit in 2019-5-11 00:19:01

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Ωsiris
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Post time 2019-5-11 01:04:23 | Show all posts
Sorry but the issue has been reported and there is nothing more we can do but wait for devs.
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 Ωsiris Last edit in 2019-5-11 01:04:23

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 Author| Post time 2019-5-15 14:07:15 | Show all posts
bet you would be patient if your account was locked for 6 weeks. bet sorry would make you feel all better.
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 kingkhan Last edit in 2019-5-15 14:07:15

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auror
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Post time 2019-5-15 18:09:15 | Show all posts
From our earlier reports, it seems your account wasn't locked in March when you had initially reported it. During check, it was found your account was infact unlocked and it could possibly be an issue with your email

Have you requested any chargeback in your account?

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 auror Last edit in 2019-5-15 18:09:15

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 Author| Post time 2019-5-16 04:56:55 | Show all posts
Adnan
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only time i contact is for the lockouts. i have terrible time doing the transfer of screen shots. i have shots of my being out 1 month on April 12. i sent several reports since. all i get is lip service. if email did not work i would not get to game page and would not be here to complain. i have sent screen shots many times but with great difficulty and trial and error.[url][/url]
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 kingkhan Last edit in 2019-5-16 04:56:55

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execute
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Post time 2019-5-16 06:53:11 | Show all posts
Hello!

It was asked if you have done any chargebacks on the account. So, I'll ask it again. Have you performed any chargebacks on the account before or recently?

Also, we already have the issue reported again for further checking. We're still waiting for a response from the devs about it. Once we hear something from them, we'll let you know.

Until then, hope you have a pleasant day.

LoA1 Jr. Mod: Execute
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 execute Last edit in 2019-5-16 06:53:11

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 Author| Post time 2019-5-16 15:59:32 | Show all posts
sorry again, obviously you missed the mention that i have never done anything but play and complain in forum about being locked out. did not even know the term chargeback till mod mentioned it. if i could figure out how to get screenshots i would send the one my guild leader sent me showing i was off 1 month april 12. so clearly devs lied about my account being open in late march. i try almost everyday to get on, i get same screen that i managed to get sent in this forum.
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 kingkhan Last edit in 2019-5-16 15:59:32

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auror
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Post time 2019-5-16 18:04:38 | Show all posts
As per our logs your account was not locked when you had earlier reported. I don't see the reason why DEVs would lie about this as there is not something they're going to gain from it.

Chargeback means reversal of payment. If you have gone through with a payment through your credit card and later decide to cancel the payment. Then in such cases, your account gets locked for security reasons. It's a precautionary step.

So we ask again, have you done any chargeback in your account? Chargeback is the primary reason for an account to be locked.
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 auror Last edit in 2019-5-16 18:04:38

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