wheel reward bug

dexeid123123 · Post time 2019-5-22 12:19:34

Edited by dexeid123123 at 2019-5-22 14:32

hi server 1435 char: dexeid
having a bug with the last day rewards for wheel of luck i can collect my rewards. when i press the collect i get error and dont get any rewards

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dark joker · Post time 2019-5-22 12:52:16

Hello there, please send uncropped SS of your wheel of luck rank and also provide us your details IGN, server name and platform name. Thank you

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dexeid123123 · Post time 2019-5-22 13:03:50

pretty sure i uploaded 2 images one untouched and one where it shows error as for name and platfotform that was the first thing i wrote

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dark joker · Post time 2019-5-22 13:16:37

Hello there , first rank icon showing empty can you please hover over your mouse on icon and send us SS what its showing there, and we need another SS from sylph option try to unlock that sylph and send us SS of that too . can you unlock or not your sylph? and we need uncropped SS of your wol rank too so we can see your server name and ign too and your platform is gt or fb? there are some requirement before we make report . Thank you

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dexeid123123 · Post time 2019-5-22 13:35:46

Edited by dexeid123123 at 2019-5-22 13:40

uploaded another image with everything as for the icon i tried to hover my mouse over it but id didnt show anything can show you an image of it tho as i am using clip tool to take the images but if you need the image of the sylph i can log in on my main and upload the image of it from the wheel there but the sylph is thunderclap huntress

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dark joker · Post time 2019-5-22 13:41:44

Hello there, can you view the sylph in sylph hall normally or its empty there too for you?

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dexeid123123 · Post time 2019-5-22 13:47:24

as i am only 68 in this char i cant use sylph yet it unlocks at 70

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dark joker · Post time 2019-5-22 14:08:33

Edited by dark joker at 2019-5-22 14:11

Hello there, your issue has been reported, we apologize for inconvenience. i just want to confirm that you have not received only sylph from rank or all rewards from first rank? Thank you

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dexeid123123 · Post time 2019-5-22 14:11:11

Edited by dexeid123123 at 2019-5-22 14:13

while your at it could you report another bug? its a bug in hot events where the events are mixed thogether and you can get the rewards from tthe events/buy from there ill put the pictures in the top

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dark joker · Post time 2019-5-22 14:12:45

can you provide SS of that? and can you confirm you not received only sylph from first rank or all rewards? Thank you

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wheel reward bug

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