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cet 385 arkadata

I topped up 2x20$ and took the money but gave no diamonds
Can you see through it?
CET S385-Arkadata

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cet 385 arkadata

i recieved no email from google play so i cant open a ticket with the specific problem all i know that is when i bought the diamonds it took the money but didnt gave me the Diamonds for some reason twice
i can send a screenshot of the time and the time of the transaction and also im a VIP 11 so no need for me to lie about 4k diamonds but , money is money please can you assist me on that?
Thank you in advance
Arkadata

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zett

Hello Arkadata,

Thanks for reaching out to us. I am sorry to hear about the problem you are experiencing with the recharge system. Unfortunately, as moderators, we are unable to assist with any recharge problems. We are also not able to provide any compensation if diamonds were not received.

I would recommend reaching out to our Customer Support team here: https://support.gtarcade.com

Provide them with your Character name, Server number, the time of the transactions, and any emails if possible from Google Play or any receipts from your bank stating that money was taken out for the game.

I hope this helps and I hope they can provide further guidance.

Respectfully,
EOC Mod Zett

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