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Security Problem

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reaper
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Joined 2019-1-22
Last Visited 2019-06-02
Post time 2019-6-2 07:53:04 | Show all posts |Read mode
Security Problem Reply:1| View:395
Hi All,
I'm getting binding problem from my account.
Since I've opened 3 ticked by almost 2 months and didn't got solved or more reply after reply the answer of the moderator.

I have also some question:

Moderator asked me to open new account and open an ticket it's normal?
Moderator asked me another mail not linked by the game. It's normal?
Moderator asked me to open new ticket after i've provide all information required. This is the procedure?

Seems don't take care for serious, I hope it's only an impression or misuderstanding but I got someone enter in my account and changed charachter name, i've reported this after no one entered but i don't know if the problem still present or has been solved.



Have to solve, please.


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 reaper Last edit in 2019-6-2 07:53:04

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prophetcore
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Joined 2017-10-20
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Post time 2019-6-3 18:06:40 | Show all posts
Dear Reaper,

all these questions can occur and depend on what problem you have.

The reason for new ticket with infos is that the support will see it better, answers on existing tickets seem not to pop-up for them so it is hard to track it.

Reason for mail not linked occurs when you have lost an unbound account, and the support can only manually bind it to a mail account which is not used for gtarcade already.

Reason for new account and open a ticket is normally only a hint how you are able to create tickets when you lost your account.

All these steps are no security problem, you will not tell them your password anyway.

Regards,

Prophetcore
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 prophetcore Last edit in 2019-6-3 18:06:40

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