Problems paying with maestro debit card and not getting answer from the operator

ante.tadic.at@gmail.com

Hi,
My in game name is Tuadru and Im playing in K3.
Ive been playing this game for months now and made several purchases with my maestro debit card without any problem until 3-4 days ago
(right around last maintenance). My montly card was expiring and I wanted to extend it (100 BD) and when I tried to recgarge my card data
wasnt saved anymore and when I tried to select naestro instead of normal amount (12.50$ for 100 black diamonds, VAT included) it said NaN.
I submited ticket about this 4 days ago and I got reply after 1 day from one of your operators asking me where I am trying to make purchase
from (which country) and wrote back that I have made all my previous purchases from Croatia and the one I tried was also from Croatia.
After that he hasnt replied (over 2 days now) and for some reason I was unable to submit another ticket (Ive tried because Im tired of waiting).
The problem still persists. I am very hopeful you will sort this out because its in your best interest that I keep spending (or at least I should hope
so ). I dont have any other card so this is my only payment option.

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babyphd

Dear ante.tadic.at,

The last two days were weekends, I will contact that person now, there will be a reply to your ticket soon.

Hope this issue will not affect your experience to the game!

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tuadru

The operator responded saying that developers said my payment method was under maintenance when I submitted the ticket and that I should contact them......Can someome give me link of where I can do that.

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skelheaton

Dear Lord tuadru,

Could you try to submit a ticket from the game, Customer support, submit a ticket with payment issue and give me the number of the first one so I can bump it up. You should retry though now and see if it works.

Regards

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tuadru

The first ticket number is #7802297.
My new ticket number is #7805142.

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tuadru

Player name is: Tuadru
Kingdom 3
First ticket was submitted at 31.05.2019 18:09:44 server time

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skelheaton

Dear tuadru,

Thank you! I will bump your delayed tickets back up and see if this can be fixed soon.

Have a good day!

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tuadru

Hi, Ive been waiting for a week now after submitting the second ticket and still the problem persists and I didn't even get any updates on the matter...…...

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rhapsodyfm

Hi tuadru, while we wait for a response to your report, have you contacted your issuing bank about the issue yet?

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neos6@interia.eu

Hey
tuadru check better if you have not collected money from your card.

I had a similar situation on Monday. I bought 500 black diamonds using the PaySafeCard, and unfortunately I did not receive diamonds and after submitting this to the support I received the answer that there is no error on their part and that I should ask the PSC for a refund. After I responded to this message and sent the necessary information related to the transaction and writing directly to the PSC after a few hours, black diamonds appeared on my end. The problem is that I had to get information on how the procedure works in such situations, because the people from the support (or one person with the nickname Jason) think that it is enough to respond once and the player - and in this case, the client who is willing to pay him - let him deal alone, and preferably not to bother him / her again, because he thinks the matter has been settled. Despite the fact that the client is right and the problem lay on their side.
Here I met the worst support in all of its history with such games.
I will add that I have been waiting for my previous application for over a month and for more than two weeks for the next one. They are no longer real because they were about things that ended in the game, or they were fixed, but for me, support in this game does not exist.

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