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Game crashes

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slifer the sky...
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Post time 2019-8-22 20:34:06 | Show all posts |Read mode
Game crashes Reply:31| View:603
can anyone assist me in telling me why my app keeps crashing while im playing the game and mid events. Last few weeks or so my app keeps crashing and it happens mid sanguine or even hegemony battles and its getting annoying.

Any help in trying to resolve this would be grateful.

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-8-22 20:34:06

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laka khan
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Post time 2019-9-19 02:17:24 | Show all posts
Dear Slifer,

Sorry for the inconvenience it has caused you,
I have forwarded each and every information you provided me to development team, I myself have no idea why your game is crashing randomly, I will forward this information to development team again with update information,
Yes we know it is impossible to record video when disconnection is random,

Thank you for your patience and we really appreciate this,

Regards,
EOC Mod Laka khan
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  • Dear laka khan,

    Why my game always freeze and i cant move, i try to refresh my connection but it cant reconneting, i must force close the game and relogin again. Can u fixed that bug? My server is HKT-710

    Thankyou!
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    2019-9-20 19:02  Reply

 laka khan Last edit in 2019-9-19 02:17:24

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slifer the sky...
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 Author| Post time 2019-8-24 02:30:05 | Show all posts
Hi,

This crashing issue is becoming very annoying now. Just crashed on me during sanguine and again just now.

Any support regarding how to stop this happening is appreciated.

Kind regards,


Slifer
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 slifer the sky... Last edit in 2019-8-24 02:30:05

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laka khan
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Post time 2019-8-24 03:21:02 | Show all posts
Dear slifer,

Sorry for the inconvenience it has caused you,
Kindly please provide us a short video, if the crash happen at fix time, then it will be easy to record it, just use ipad build in screen recorder, once video is recorded, then please upload the video on https://streamable.com/.
This site is absolutely free, no need to sign up for anything,
Once video is uploaded, kindly please provide us the link here, we will forward that link to development team.

Regards,
EOC Mod laka khan
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 laka khan Last edit in 2019-8-24 03:21:02

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slifer the sky...
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 Author| Post time 2019-9-3 04:25:52 | Show all posts
Hi laka khan,

My game is still crashing and i am unable to get a video as i never know when its going to crash while im playing the game.

I hope its not to do with how big the game has gotten and becoming unstable for the device i am using.

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-9-3 04:25:52

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laka khan
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Post time 2019-9-4 02:46:06 | Show all posts
Dear Slifer,

Sorry for the inconvenience it has caused you,
Can you please tell me when this disconnect/crash happens,
Place or any time if possible, i will forward the information to my superiors to check the reason for crash/disconnect.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2019-9-4 02:46:06

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AbzDA9JJ1CH5dS...
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Post time 2019-9-4 02:53:11 | Show all posts
игра зависает при загрузке на 71 %
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 AbzDA9JJ1CH5dS... Last edit in 2019-9-4 02:53:11

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laka khan
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Post time 2019-9-4 03:12:27 | Show all posts
Dear Player,

Thank you for contacting us,
Can you please provide me the screenshot where your game hang,
I might be able to help you once i saw the screenshot.

Regards,
EOC Mod laka khan
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 laka khan Last edit in 2019-9-4 03:12:27

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slifer the sky...
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 Author| Post time 2019-9-4 07:34:21 | Show all posts
Hi laka khan,

Can i get back to you as and when this next occurs as its always random. Sometimes it’ll be sanguine, others at any time during  automation.

I can a better set of info when it next occurs for you.

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-9-4 07:34:21

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 Author| Post time 2019-9-5 01:51:56 | Show all posts
Hi laka kn,

My game just crashed again at 7:35pm ingame time during sanguine contest.

I will try get more info and add it as i get it to help find the issue causing these crashes.

Kind regards,

Slifer
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 slifer the sky... Last edit in 2019-9-5 01:51:56

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laka khan
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Post time 2019-9-5 05:00:07 | Show all posts
Dear Slifer,

Thank you for providing the information,
I will forward the information to development team, I hope that they can fix this sudden disconnect issue soon.

Regards,
EOC Mod laka khan
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 laka khan Last edit in 2019-9-5 05:00:07

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