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Giftpack 50 purchase gift bug S1810 GMT

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thantalas
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Joined 2018-11-27
Last Visited 2019-09-12
Post time 2019-9-11 21:42:47 | Show all posts |Read mode
Giftpack 50 purchase gift bug S1810 GMT Reply:1| View:36
Since yesterday, the purchased gift bags does not work as before.
Now only the very first player who click on the gift pack receive a gift, then immideately the gift disappear from the list.

If you check the gift packs list if you are lucky you only see one gift pack with 50 remaining gift, but at the moment you click on it, it disappears. Before it was staying on the list as claimed. Also before this bug appear you can see different remaining gift packs on the lift from 1 to 50. And there were more gift packs showing up, not just one.

And now if you late just a second there is no any gift packs in the list.

It means the very first player who see the new giftpack as 50 remaining gifts... clicking on it, it will make the giftpack disappear from all the other players.

So before the bug 50 players got the gift, since yesterday one the faster clicker player get a gift and 49 players stay without a gift.



Im in a cross server guild most players from GMT reporting the same issue, except the USEST players there is working as before.

Im very lucky in a champion guild, i got more friends there, who are recharging a lot, hope they wont quit


There was a girl, who was a top br player, she recharged a lot, she had an issue few weeks ago, when her recharge got bugged and she didnt receive the items she was aming to get. She reported the issue with tickets and she didnt get help. So she got fed up with your pcustomer handling and quit the game. She was a nice player a helpful deputy and a very high spender. We lost nice a people in the guild. Her friend will handle her account in the future, but you will be missing on all of her money spending.
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 thantalas Last edit in 2019-9-11 21:42:47

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celestrialinvi
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Joined 2019-3-14
Last Visited 2019-09-16
Post time 2019-9-11 22:26:28 | Show all posts
Hello there player.

I am sorry to hear about this issue happening to you.

Sadly, this is a known issue happening around other servers.

Can you please provide me the following so I may forward this to the devs for you?

Screenshot or video of the issue, if possible:
Your IGN (This is case sensitive):
Your Server ID (If you're exBP, ngames, etc, please mention so):

As a reminder here, please do not allow or encourage the use of account sharing in game or anywhere else on the forums. The account owner is responsible for anything that happens or is done to their account.

Moderators will not encourage such use or allow such to happen, as such is a violation of the Terms of Service of the game.

Please contact the actual account owner to write to us here so we can have a report filed to the devs for them so they can have their issues corrected on their end by the devs.

Please tell your friends as well that we understand greatly about your concern and we care for all of our players, and when we received the needed information, we will send it to the devs and immediately notify you when they have responded to us about your matter.

Thank you for taking the time to read this message and for understanding my message to you and I am sorry to hear about how upsetting you may feel about your guild's and friends concerns.

~CelestrialInvi
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 celestrialinvi Last edit in 2019-9-11 22:26:28

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