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Desktop App Not Working

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loaded18
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Post time 2019-12-1 08:36:26 | Show all posts |Read mode
Desktop App Not Working Reply:5| View:48
After using the app for well over a year, for some reasion yesterday it stopped working...boots to a blank rectangle...reloaded several times and wants me to start as a new player.
Back in the browser, which is c**p at best.

I am not a new player...fix required, or I'll leave a dead server and game.

Logan

S1369-Anunnaki-GMT










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 loaded18 Last edit in 2019-12-1 08:36:26

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r0wan
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Post time 2019-12-1 12:18:09 | Show all posts
Hi there,

Have you tried clearing your cache and cookies and even reinstalling the latest version of client. While if your gonna play via browser you need to login via the same mode of login your doing when you login to client then choose the same server your playing before among the list of all server.

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R0wan
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 r0wan Last edit in 2019-12-1 12:18:09

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loaded18
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 Author| Post time 2019-12-1 20:31:55 | Show all posts
Cleared cache, cookies etc. to no avail.

I have already tried downloading the client again (three times), but as I said above, it simply wants me to register as a new player?

Problem with the client is I just get a black rectangle containing nothing...
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 loaded18 Last edit in 2019-12-1 20:31:55

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r0wan
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Post time 2019-12-2 10:01:37 | Show all posts
Hi there,

Please provide me a screenshot of your issue or a video to better understand your current issue.

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R0wan
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 r0wan Last edit in 2019-12-2 10:01:37

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 Author| Post time 2019-12-2 20:13:48 | Show all posts
Screenshot attached as requested...
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 loaded18 Last edit in 2019-12-2 20:13:48

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r0wan
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Post time 2019-12-3 10:03:53 | Show all posts
Hi there,

Do you have the latest version of flash player, also make sure your downloading the latest version of client? I suggest also to uninstall your current client before reinstalling the latest one. You can use apps like geek uninstaller to fully uninstall the version of your client first then reinstall the latest version of the client.

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R0wan
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 r0wan Last edit in 2019-12-3 10:03:53

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