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Missing Diamonds

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aby1rp0t92fk8f...
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Post time 2019-12-2 11:50:16 | Show all posts |Read mode
Missing Diamonds Reply:10| View:102
Edited by aby1rp0t92fk8fdz@facebook.com at 2019-12-2 11:50

Platform  Facebook
IGN        Bougee
Server     1447 (Tirza)

I did a second recharge to be able to collect more diamonds and the additional ones in total recharge and the precious events.  My charge card is showing the charge to it but I didn't receive any diamonds.  I have refreshed and closed the browser and they still are missing. I have attached screenshots of this and would appreciate these being placed into my account.

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 aby1rp0t92fk8f... Last edit in 2019-12-2 11:50:16

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elfmaiden
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Post time 2019-12-2 13:15:06 | Show all posts
Hi,

We need all screenshots to be un-cropped, and showing the IGN, server, and world clock with timestamp (hover over it to see).

Will also need your re-charge history and the transaction ID from that recharge.

Thanks so much
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  • The un-cropped photos wont up load
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    2019-12-3 00:51  Reply
  • there is a date and time stamp on the precious and total recharge shots as well, and the first one does show my screen name.
    Photo 2 clearly shows the recharge.  The un-cropped photos do not upload because of your limit on the size.
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    2019-12-3 00:55  Reply
  • Transaction ID is 2485816184864423
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    2019-12-3 01:04  Reply

 elfmaiden Last edit in 2019-12-2 13:15:06

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Required Info: IGN, Server, Platform, Screen Shots & Transaction ID's for Recharges
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aby1rp0t92fk8f...
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 Author| Post time 2019-12-3 12:36:19 | Show all posts
I am still awaiting a resolution from you.  This is the way to treat a loyal player and I will be glad to explain to all the servers why I quit so suddenly. Can someone please get this resolved?
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 aby1rp0t92fk8f... Last edit in 2019-12-3 12:36:19

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mistraven
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Post time 2019-12-3 14:12:00 | Show all posts
Hello  Bougee first of all please do not use floor reply anymore, we do not get notification for it - only normal reply. Screenshots can be posted using add link this way there will be no size limit. https://app.prntscr.com/en/
By the looks of it only the 10k / 100$ recharge went through so can you please check again with your bank account and recharge history
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 mistraven Last edit in 2019-12-3 14:12:00

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aby1rp0t92fk8f...
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 Author| Post time 2019-12-3 21:35:08 | Show all posts
It is still on showing on my charge card and you have not deposited the diamonds. I don't have the full screenshot any longer since it would not load to your system.  
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 aby1rp0t92fk8f... Last edit in 2019-12-3 21:35:08

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 Author| Post time 2019-12-3 21:47:50 | Show all posts
Edited by aby1rp0t92fk8fdz@facebook.com at 2019-12-4 03:42

https://prnt.sc/q5l71v
This shows it posted to my account. The charge was made Sunday Dec. 1 ( just as the Facebook payment photo proves above) so it wasn't posted to my account until Monday Dec. 2.  I expect ALL the diamonds to be promptly added to my account.
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 aby1rp0t92fk8f... Last edit in 2019-12-3 21:47:50

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Ωsiris
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Post time 2019-12-4 01:49:43 | Show all posts
Hello,

   As you were told before, we need two screenshots showing the Transaction ID number and if the recharges was successful (for both 100$ and 300$ recharge).
Your screenshots should look like the one below. Where it was highlighted with yellow it should say if it was successful or not. You can choose to cover your credit card's number.
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 Ωsiris Last edit in 2019-12-4 01:49:43

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 Author| Post time 2019-12-4 02:16:30 | Show all posts
Edited by aby1rp0t92fk8fdz@facebook.com at 2019-12-4 02:24

This is the last attempt to get this resolved on my end. I have jumped thru every hoop and have provided plenty enough proof of this charge.
https://prnt.sc/q5psnz

https://prnt.sc/q5pusa

Last chance to do the right thing. Many are watching this and will refuse to do any further charges to your game.


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 aby1rp0t92fk8f... Last edit in 2019-12-4 02:16:30

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Post time 2019-12-4 02:33:13 | Show all posts
Edited by Ωsiris at 2019-12-4 02:48

Hello, as you can see in your screenshot with the 300$ recharge, it never got through. The recharge never reached GTArcade since it was blocked by Facebook. You will have to contact their support and ask what is all about and unlock your recharge.




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 Ωsiris Last edit in 2019-12-4 02:33:13

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 Author| Post time 2019-12-4 03:39:15 | Show all posts
Edited by aby1rp0t92fk8fdz@facebook.com at 2019-12-4 03:43

Then why the HELL is it on my credit card?  I disputed the charge through Facebook because YOU have not FULFILLED your obligations.  The screen shot you just mentioned MATCHES that from my credit card company. Are you really this blind or what?

https://prnt.sc/q5l71v
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 aby1rp0t92fk8f... Last edit in 2019-12-4 03:39:15

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