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account hack

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でℜเק
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Post time 2019-12-28 17:24:22 | Show all posts |Read mode
account hack Reply:9| View:219
how can i recover my account get get hack and my email and get all the info about ky account i lost much money on this and time and effort i i alrea submit ticket but never get a reply from it hope developer can help me to this problem
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 でℜเק Last edit in 2019-12-28 17:24:22

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scyth
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Post time 2020-1-3 23:53:52 | Show all posts
Edited by scyth at 2020-1-3 23:55

Dear Angel,

Sorry for the inconvenience it has caused you,
Which link you have used to submit ticket,
You can create one new account on our gt arcade website just to make sure that other person did not able to check what you submit in ticket,

Once you have created new account, then logged into it and then click on below link to submit ticket,
https://support.gtarcade.com/search?gid=332

There is limit on how many character person can use first time submitting ticket so make sure that you use less then 500 letters in your ticket, Once your ticket get submitted, then you can use reply to add more information regarding the issue,
Also please create one fresh email id for yourself, once customer support confirmed that account belongs to your then you can ask customer support to change your email.

Regards,
EoC MoD Slayer
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  • thanks, will i get my old account back after that? i have spent alot of money already and i hate to lose my old account .
    i used this link https://support.gtarcade.com/search/submit?template_id=6&gid=332&type=1&parent_type=7
    but I didnt get any ticket number. i've attached pics also
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    2020-1-4 20:33  Reply
  • hi there Mod, I still haven't heard from cust support. i sent them sceenshots for proof yesterday. the hacker had been destroying my account in eoc inside out. pls help me.
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    2020-1-5 22:32  Reply

 scyth Last edit in 2020-1-3 23:53:52

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scyth
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Post time 2019-12-28 21:56:33 | Show all posts
Dear でℜเק,

Sorry for the inconvenience it has caused you,
We are very sorry to hear that you have lost your account,
To recover the account, you have to create ticket to support,
Tell them all about your issue, provide all the details of your account,
Customer support will investigate and will ask some questions from you, to make sure that account really belong to you,

https://support.gtarcade.com/search?gid=332

Regards,
EoC MoD Slayer
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  • i already send a ticket and i send all my details that they ask from me and till now no answer
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    2019-12-28 23:12  Reply

 scyth Last edit in 2019-12-28 21:56:33

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でℜเק
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 Author| Post time 2019-12-28 23:12:05 | Show all posts
i already submit ticket and give all the details they ask but they mot reply 3 days already after i send all my detials
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 でℜเק Last edit in 2019-12-28 23:12:05

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scyth
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Post time 2019-12-29 03:42:45 | Show all posts
Dear でℜเק,

Thank you for your response,
Please have some patience, usually it take around 24-48 hours to get answer from customer support,
Since you have provided the information, then please rest assured that if by monday you didn't get the reply from customer support, then you can contact us again. We will do our best to help you solve your issue as fast as possible.

Regards,
EoC MoD Slayer
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 scyth Last edit in 2019-12-29 03:42:45

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でℜเק
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 Author| Post time 2019-12-29 10:32:17 | Show all posts
its more than 48 hours they not thinking  how much money effort time i spend on this game missed event of the game now
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 でℜเק Last edit in 2019-12-29 10:32:17

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laka khan
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Post time 2020-1-2 00:51:40 | Show all posts
Dear でℜเק,

Sorry for the inconvenience it has caused you,
Kindly please fill in the below form if your issue is still not fixed, that is our ticket escalation form, one of the customer support representative will answer your ticket as soon as possible once you fill in the form.

https://forms.gle/HwaQrDHCMAEp72Ls5

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2020-1-2 00:51:40

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11319950931523...
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Post time 2020-1-3 03:00:18 | Show all posts
Edited by 113199509315230440786@google.com at 2020-1-3 03:11

Hello there, my account from gtarcade has been hacked. the email address originally used was hanikoiko@gmail.com and now was changed by the hacker. the hacker was able to access my game in Era of Celestials and even changed my hero name (mage) from HKT-S124 Angel and now shows HKT-S124 lucifer. i would like to ask for your assistance for the retrieval of my account. i want to reset the password and reclaim my game and characters since i have been playing that game for more than a year and spent a lot of money for my top-ups. please help me. i was able to access my gtarcade acct temporarily but since the hacker changed my recovery email and pwd 2 days ago i cannot guarantee that i may access this again after this. i have sent you an email using my gmail for assistance as well. im looking forward to hear from you.   
how can i submit a ticket? how can i modify and change my password since i dont know the info of the hacker. if i click modify, the hacker will be informed that i was able to access my gtarcade acct and can totally block me since he was able to hack my gmail acct too. i have been working with this hacking-problem since dec31 with google and now with you guys. i just hope this will stop asap. pls help me.     
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  • my name is Angel by the way, i cannot do anything to change my account with you guys since the hacker changed every info even the pwd. i just got my access to my gmail account an hour ago and now im contacting you guys for the retrieval of my gtarcade acct and eoc acct. pls help me on this fast. someone has been using my account. i dont want to lose my account in eoc.  
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    2020-1-3 03:04  Reply
  • i have created a ticket, attached to it are screenshots but when i hit"submit" i don't get any reference ticket or trouble ticket number. a NOTICE will pop out and asked if im sure to submit the ticket, then i hit confirm but there was no ticket number. i am always online checking my gmail and yahoo mails for your response. please help me MOD.
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    2020-1-3 05:06  Reply

 11319950931523... Last edit in 2020-1-3 03:00:18

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laka khan
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Post time 2020-1-11 03:28:48 | Show all posts
Dear Angel,

Sorry for the inconvenience it has caused you
Can you please tell me, did your issue about account got solved or still hasn't gotten any response from customer support side,
Kindly please note that, when you reply to us, do not use quick reply section, instead use reply button which is at the bottom of page,
If player use quick response button, we did not get any notification about any post.

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2020-1-11 03:28:48

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scyth
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Post time 2020-1-18 03:29:49 | Show all posts
Dear Angel,

Can you please tell us, your issue got solved or not ?

Regards,
EOC Mod Slayer
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 scyth Last edit in 2020-1-18 03:29:49

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